What truly makes residents stay?

Is it emotional connection, nature-inspired design, sensory cues, or just amenities? Cast your vote and let’s spark the conversation.
 

I believe trust and relationship with residents is first and foremost the most important element in retention. If you build it, residents are more likely to come to you if they are not sure about renewing due to an issue. We all know, a lot will look for a new home because of something that is easily rectified, but may not feel they can discuss it. If you build that relationship with them, they'll come to you.
It will also give them the sense of community that they may be afraid to lose by moving to some place that has better amenities, or is newer.
In both my career in retail management and property management, my biggest focus has always been the trust I build and the relationships I foster with my "customers", and it has served us all well.

I voted emotional bond, but I think the other elements directly impact that.

Brent Williams - Tell me more, as I don't disagree. What other elements do you believe are creating that direct impact?

This perspective matters because it reminds us that lasting retention comes from meaningful experiences, not just features

Gamaliel De La Torre - Great point. Given that people today are more lonely than ever and seeking connection through meaningful experiences, features serve as the foundation from which those experiences are launched.