What’s the #1 move-in question your team gets over and over?

Topic Author

Isaias Villafranco

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1 month 3 weeks ago #647536 by Isaias Villafranco

What’s the #1 move-in question your team gets over and over? was created by Isaias Villafranco

Quick question for property managers:

Utilities?
Electricity?
Deposits?
“Who do I call?”

I’ve been noticing something interesting around move-in friction lately and curious what everyone else is seeing.

1 month 3 weeks ago #647536 by Isaias Villafranco

Isaias Villafranco

1 month 2 weeks ago #647537 by Isaias Villafranco

Replied by Isaias Villafranco on topic Re: What’s the #1 move-in question your team gets over and over?

Interesting… deposits leading by a wide margin. For those who selected deposits — is it electric deposits, rent deposits, or both?

1 month 2 weeks ago #647537 by Isaias Villafranco

Murugeshwari S

1 month 2 weeks ago #647538 by Murugeshwari S

Replied by Murugeshwari S on topic Re: What’s the #1 move-in question your team gets over and over?

Isaias Villafranco "Definitely Rent Deposits. While electric is a one-time setup, rent deposits stay on the Balance Sheet for the whole lease. Tenants are naturally more protective of that 'big chunk' of money until move-out!"

1 month 2 weeks ago #647538 by Murugeshwari S

Isaias Villafranco

1 month 2 weeks ago #647539 by Isaias Villafranco

Replied by Isaias Villafranco on topic Re: What’s the #1 move-in question your team gets over and over?

Murugeshwari S thank you so much for that insight! I can definitely see how that worries residents; on the flip side-how does that affect property management and front desk? Does property management receive most of the backlash ?

1 month 2 weeks ago #647539 by Isaias Villafranco

Murugeshwari S

1 month 2 weeks ago #647540 by Murugeshwari S

Replied by Murugeshwari S on topic Re: What’s the #1 move-in question your team gets over and over?

"Great question, Isaias! Yes, the front desk definitely takes the heat because they are the 'face' of the financial transaction. If the bookkeeper hasn't provided a clear, real-time ledger or a transparent move-in/move-out statement, the front desk can't answer the resident's questions confidently. Friction happens when the 'Books' don't match the 'Conversation'!"

1 month 2 weeks ago #647540 by Murugeshwari S