Is anyone here using a company called ServPro? I just got an invoice for $6.7k and I'm LOSING MY MIND.

We ripped out 2 bath cabinets, cut out mildew, did mold remidiation, replaced, repainted and cleaned the area in 2 adjacent apartments and THAT was $6k.
How is a wet vac and fans $6.7k and what recourse do we have? I'm ready to raise hell over this.

Yes. The most expensive option. I only use them when we are dealing with with things like bodily fluids or extreme issues/hazards... and then only when an estimate has been approved.

Teri I'll keep that in mind for using them when dealing with these hazards. Thanks!

That company is known to be overprice. I'd suggest getting your own equipment next time. If it was just running a wet vac and dehumidifiers for 7 days.

I think everyone has been caught off guard once or twice by Servpro. As others have stated, an estimator should have given you a minimum cost for water extraction, but additional charges for equipment use depends on how long so rates would vary. Simpler to find a local company with more reasonable rates, however, with their larger workforce they are available for after hours emergencies and during holidays, but I would advise using them for small living areas unless we're talking about a pipe burst, sprinkler head, fire damage, bodily fluids,and even mold remediation. Any idea what caused the water damage?

ServPro is a large National Franchise & often one of the 1st call emergency Remediation Companies, because they operate 24/7. There are at least (6) different Franchise destinations, just in the Indianapolis, Indiana area...maybe even more.
Unfortunately, they charge hefty prices because of this, but they even send Techs from as far as Chicago to attend IIRC classes here in Indy.
They follow the Remediation 101 playbook verbatim & will execute the demolition & dry-out protocol by the book!
Most of the time they do execute a professional Remediation plan & will respond immediately, but the price is based on insurance estimates, & doesn't typically meet Multifamily self insured budgets. Most of the time, there really isn't anyway to accurately quote emergency water Remediation, because that's not the nature of water damage.
With that said...Yes, they charge a lot. Sometimes more than the restoration portion of the job.
Around Thanksgiving, they demolished at least 200-sheets of drywall, a proportionate amount of insulation, trim & select cabinetry, plus provided dry-out equipment. I think they charged that community somewhere around 150K & took 2-1/2 weeks to complete the service. We charged them about 89K L/M to replace everything, but could have easily charged double if we wanted too. We finished our Restoration piece in 2-weeks, and had everyone returned to their units before Christmas.
We have followed behind their Remediation services on numerous occasions, all over the country, and that is about what they charge. You should see their restoration bill, if you decide to go in that direction. They usually contract that part out, and it's about double of what I mentioned above.
Even though we own a substantial amount of that same Remediation equipment that any of their Franchises own, most of our Clients don't know that, because there is no way we are going to slide down a pole at 2am over Christmas to address a frozen water or fire system line flood, like they would.
No thanks, we'll just wait on the Restoration after they tell you how much they'll charge! Just facts!

We have them in SC too. I never use them because they’re a rip off.

Was pricing not discussed prior to having the work done?

They are an insurance fire/water restoration company. Do not call them unless you have an extremely large claim.

Yes they are expensive. They are expensive because they are on call 24/7 and they do it right the first time. You have 24 hours to get carpet and walls dried out before mold starts to form. You are paying for the equipment, the people and the expertise. That bill is nothing compared to litigation 1-2 years down the road because you have unaddressed mold issues in your walls. My previous company made it policy to call remediation for all serious floods because we dealt with the litigation.

ServPro are amazing at what they do, but they’re notoriously known for doing the most AKA being the most expensive option. However, you do get the peace of mind with knowing it was remediated the right way. I think they know that when they get called out, an insurance claim is typically involved so they can charge whatever and get away with it.