What's everyone using for on call emergency after hours?

Topic Author

Miles Scruggs

Posts: 58
Thank you received: 5

4 weeks 1 day ago #647780 by Miles Scruggs

What's everyone using for on call emergency after hours? was created by Miles Scruggs

We were just getting too much noice through our original system and rewrote to weed out a bunch of non emergencies. Feels like I'm reinventing the wheel though. What is everyone else using to wake people up in the middle of the night and escalate when the first person is sleeping harder than Rip Van Winkle?

4 weeks 1 day ago #647780 by Miles Scruggs

Whitney Kidd

4 weeks 13 hours ago #647781 by Whitney Kidd

Replied by Whitney Kidd on topic Re: What's everyone using for on call emergency after hours?

Courtesy Connection - contact Ryan Nigro.
One of the few platforms our ops teams enjoys end to end.

4 weeks 13 hours ago #647781 by Whitney Kidd

Ryan Nigro

Posts: 1
Thank you received: 0

4 weeks 13 hours ago #647782 by Ryan Nigro

Replied by Ryan Nigro on topic Re: What's everyone using for on call emergency after hours?

Whitney Kidd appreciate you, thank you!!
Miles Scruggs please shoot us a note at [email protected] if you'd like info -- we would love to help out!

4 weeks 13 hours ago #647782 by Ryan Nigro

Debra New

4 weeks 13 hours ago #647783 by Debra New

Replied by Debra New on topic Re: What's everyone using for on call emergency after hours?

Whitney Kidd I second this, we use them throughout our company!

4 weeks 13 hours ago #647783 by Debra New

Anonymous

4 weeks 13 hours ago #647784 by Anonymous

Replied by Anonymous on topic Re: What's everyone using for on call emergency after hours?

How many residents? We have 165-70 and mostly just have them call our cell as the owner. we get pretty few calls that way. Our answering machine has other numbers to try if someone doesn’t answer or in the case we’re unavailable.

4 weeks 13 hours ago #647784 by Anonymous

Annmarie Henderson

4 weeks 13 hours ago #647785 by Annmarie Henderson

Replied by Annmarie Henderson on topic Re: What's everyone using for on call emergency after hours?

We us Answer US - we sent them a monthly in call schedule and it routes the after hours call to the on call person. After 3 attempts to call the on call it then goes to the back up on call person

4 weeks 13 hours ago #647785 by Annmarie Henderson

Ruth Martin

4 weeks 13 hours ago #647786 by Ruth Martin

Replied by Ruth Martin on topic Re: What's everyone using for on call emergency after hours?

Thinking of buying a burner phone that maint passes off each week. Reteach residents what an emergency is. But im not a AAA property. Just trying not to overthink.

4 weeks 13 hours ago #647786 by Ruth Martin

Stacie Tennyson

Posts: 13
Thank you received: 2

4 weeks 13 hours ago #647787 by Stacie Tennyson

Replied by Stacie Tennyson on topic Re: What's everyone using for on call emergency after hours?

I can show you call routing with rapid reach maintenance through Nurture Boss. It can fix this for you. Send me an email and we can setup some time. [email protected]. Miles Scruggs

4 weeks 13 hours ago #647787 by Stacie Tennyson