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One of the simplest practices I’ve seen make a meaningful difference on a property is the morning huddle.
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1 month 6 days ago #648169
by Geri Bettencourt
One of the simplest practices I’ve seen make a meaningful difference on a property is the morning huddle. was created by Geri Bettencourt
Some teams call it a stand-up. Others call it a morning pow-wow. Whatever the name, I believe those first 15 minutes often influence the rest of the day’s performance.
Most huddles begin where they should: with the business.
How did we perform yesterday? Where do we stand against this week’s goals? What tours, move-ins, move-outs, service requests, vendors, or priorities deserve today’s attention?
When this becomes part of the team’s daily rhythm, the meetings rarely take long. Everyone is already tracking progress, so the conversation shifts from catching people up to discussing what changed, what deserves attention today, and where the team needs to focus.
It also gives the Property Manager an opportunity to organize the day before the pace of the business takes over, often resulting in a more focused conversation and a more coordinated team.
Of course, this is multifamily. Some mornings the first resident, service request, or emergency arrives before everyone has even finished saying good morning.
Even then, the greatest value of the morning huddle extends beyond the work.
It’s one of the first opportunities each day to understand how the team is doing.
Is everyone ready for the day? Does someone seem unusually quiet, distracted, or carrying something that could affect their performance?
Sometimes those observations don’t require a long conversation. They simply require awareness.
A team may understand the day’s priorities, but if one person isn’t at their best, everyone feels it. That’s what teams do. They adapt, support one another, and find a way forward together.
Some may say their property is already too busy before the doors even open, and that’s understandable. There are certainly mornings when it feels like the day has already begun before everyone has even arrived.
Nevertheless, making a conscious effort to bring the team together is worth it. Those few minutes won’t solve every challenge, but they often prepare the team before the work begins.
I’ve never viewed the morning huddle as simply an operational meeting.
I’ve always viewed it as an opportunity to prepare the team, not just the work.
Perhaps that’s why those first 15 minutes often influence the next eight hours more than we realize.
What makes a morning huddle truly valuable for your team?
Most huddles begin where they should: with the business.
How did we perform yesterday? Where do we stand against this week’s goals? What tours, move-ins, move-outs, service requests, vendors, or priorities deserve today’s attention?
When this becomes part of the team’s daily rhythm, the meetings rarely take long. Everyone is already tracking progress, so the conversation shifts from catching people up to discussing what changed, what deserves attention today, and where the team needs to focus.
It also gives the Property Manager an opportunity to organize the day before the pace of the business takes over, often resulting in a more focused conversation and a more coordinated team.
Of course, this is multifamily. Some mornings the first resident, service request, or emergency arrives before everyone has even finished saying good morning.
Even then, the greatest value of the morning huddle extends beyond the work.
It’s one of the first opportunities each day to understand how the team is doing.
Is everyone ready for the day? Does someone seem unusually quiet, distracted, or carrying something that could affect their performance?
Sometimes those observations don’t require a long conversation. They simply require awareness.
A team may understand the day’s priorities, but if one person isn’t at their best, everyone feels it. That’s what teams do. They adapt, support one another, and find a way forward together.
Some may say their property is already too busy before the doors even open, and that’s understandable. There are certainly mornings when it feels like the day has already begun before everyone has even arrived.
Nevertheless, making a conscious effort to bring the team together is worth it. Those few minutes won’t solve every challenge, but they often prepare the team before the work begins.
I’ve never viewed the morning huddle as simply an operational meeting.
I’ve always viewed it as an opportunity to prepare the team, not just the work.
Perhaps that’s why those first 15 minutes often influence the next eight hours more than we realize.
What makes a morning huddle truly valuable for your team?
1 month 6 days ago #648169
by Geri Bettencourt
