I feel your pain... I am the resident manager for a property that serves seniors 55+, but at times I feel that I have a bunch of 4 year olds for residents.... A lot of my residents are prone to complain about the most minor of things at the drop of a hat (one of my former residents always started with me by saying " You BETTER...". WTH happened to 'can you' or 'will you'????) without even stopping to think that I may already KNOW about the problem and I am not working on a solution. Of course, I have to drop whatever it is I am doing to respond to the issue, even if it happens to be working on the solution. This delays results 100% of the time.
I have 'welcomed' residents to leave for being the source of numerous noise complaints (as well as a host of other lease violations). The important thing is to document these complaints/violations as they occur in writing. In my case, I use several premade 1st, 2nd, 3rd, and final warnings that I simply tweak with the specific wording I need. I also document the delivery of these notices in my One-Site software, and the paper resident file. Redundancy is a good thing in some cases. I may have to do this with another resident soon (I have already posted a 1st notice last week, and I suspect the situation has not improved). When I reach the final warning, I attach a 30 day notice to terminate tenancy. If the situation continues or gets worse; I post a last and final warning with a 3 day notice to terminate; even if only a week from the time the 30 day is posted has passed.
I have no patience or tolerance for residents who fail to respect me, my lease agreement, or their neighbors.
Problem with doing this is that I need the occupancy desperately, although I am now in the best position I have been in since my arrival (I arrived in October with 16 vacants and 13k in unpaid rent, I lost an additional 10 to eviction and other reasons and had 13 vacants in March with 3k in unpaid rent. I gained an additional 10 vacants since March, I now have 11 vacants, 2k in unpaid rent, and 3 working applications. I am approaching a single digit vacancy rate for the first time since I arrived nearly 6 months ago)