Posts on the referenced website are typically of extremes - disgruntled tenants, or apartment managers (or their representatives) saying how wonderful the place is. While it may have had value to a prospective or current tenant at one point, it is now part of the manager's marketing strategy and has to be treated accordingly by any prospective tenant.

I'm a disgruntled tenant, but am not going to post. Seems pointless.

I would ask to have Apartmentratings review the post to see if it conforms to their terms of use agreement.

This is their stance on abuse: www.apartmentratings.com/rate/abuse


This is their 'user agreement'; in other words, their terms of use: www.apartmentratings.com/rate/useragreement


Let us know what happens.

I gave my community stellar ratings three years ago on a few sights. They now stink. Times change my ratings changed.

apartment ratings will take your name off the review, and if what they are posting is inappropriate they may take the entire review off. this has aphpened to us several times and apt ratings has taken care of it. you need to go to the manager's section and file a complaint.

I agree on several points made. Contact Apartment Ratings and see if they will remove some or all of the posts from this one person. But, I would also generate a response to the posts from this resident that is not reactive, is very diplomatic, takes responsibility for any truths in the posts as well as the actions taken in response to rectify. If you don't want to pay Apartment Ratings their (extortion) manager fee, just create your own user account and post the reply. In the reply, you can still state your with management although your reply would probably make that perfectly clear. Don't know much on your policy, but if this guy is so miserable, have you offered to release him from his lease? Not saying you should, but when done in extreme situations can be good for you...unless of course you think the guy is just trying to force your hand to get out of his lease.

I can help you and your fellow Property Managers. I have helped nearly 3,000 business owners and property managers combat negative and slanderous reviews online. We take a proactive approach to online reviews and we belong to the same association as Apartment Ratings .com We have relationships with directories and search engines that allow us to get things done that others cannot achieve. You can reach me at the number below and I can send you more information. I am just a phone call away.




Best regards,
Jeff Edgel
Account Executive
707-533-4351 Direct Line
760-874-2868 E-Fax
760-893-8443 Customer Service
Compliance Depot Vendor #573565