This list of example interview questions for leasing consultants was created by the Multifamily Insiders community.
- What is your leasing ratio?
- Name an occasion where you dealt with an upset resident/customer, what was the problem and how did you handle it?
- Give me an example of what excellent customer service means to you.
- What would you do to create a stronger sense of community here?
- A resident’s apartment just flooded. You need to calm them down and also explain that renter’s insurance is ultimately responsible for their belongings. What would you say to this resident?
- Ask them to do a mock tour on the model/empty unit. Give them 5-10 minutes to look around and treat you or maybe the leasing manager to a tour as if you were a prospect.
- What is your favorite app? (The intent is to gauge their interest in technology so you can determine if they'll be able to adapt to your systems and tools.)
- Sell me this phone on my desk. (Some say it's a black phone and laugh others may say it's a multi-line phone with the ability to have calls transferred as well as other services that could be available with additional charges. What I look for is someone quick and confident on their feet because leasing is easy to teach.)
- You have 3 tasks to complete....one is very challenging, second is not so bad and the tired is very easy, but will take the longest time to complete. What do you do first? Why?
- Have them take you on a tour.
- Can you sell me this pen?
- Sell me what you are wearing.
- What’s your definition of integrity and why does it apply to this position?
- If a prospect is undecided between our community and one of our comps, what would you say to help close the deal?
- What are some things you have done or would do to ensure our residents have a positive experience?
- Do you find yourself talking to strangers? Give a recent example.
- What can I expect from you from the moment you walk through the door until you leave?
- If you are going to bring something to a team pot luck, what would it be?
- What’s your favorite close?
- What words would your coworkers use to describe you?
- You have three people rush in the office at the same time. One is a prospect, one is paying their rent, and one is very angry about something. Who do you help first and how do you handle each person?
- If you had to guess, of the people you’ve worked with, what percentage would say they don’t like working with you? What reason would they give as to why?
- What do you do better than anyone else?
- Give an example when you gave good customer service, and one where you didn't.
- Tell me where you see yourself in 5 years.
- Work is a relationship. What are three things you are looking for or are important for you to have in your new job?
- Have them take you on a tour and lease the model to you! If they aren't shy then hire them!
- You’re alone on a weekend and your scheduled tour shows up along with 3 other walk-ins, how do you handle it?
- Make conversation a larger part of the process. This puts tham at ease and causes them to open up. Ask what they do for fun, thier hobbies, what brought them to this line of work.
- What’s the best encounter you have had thought out your leasing career?
- If new to the industry, want to see out of this venture?
Contributors:
Original question asked by Janice Duzuzio
Leasing questions provided by:
Samantha Murillo
Kelsey Elaine
Kelly Ann Minch
Rachel Yockey
Angela Chambers
Linnaea Beth
Amber Stevens
Brittany Wright
Nerissa Soria
Kayla Saurborn-Brooks
Jennifer Nicole
Brittany Stasko
Rose Staton
Jana Gragg
Kim Upton
Carla Azevedo-Taber
Rosa Marrero
Sarah Trefz Watson
Jenny Daniels
Jake Zachariah
Casey Enriquez
Crystal Park-Romero
Tina Renee