User Rating: 5 / 5

Star ActiveStar ActiveStar ActiveStar ActiveStar Active

Christal Brooks and Felicia Norman

The Customer is Always Right ... Wrong!  The long-time thought process is that the customer is always right.  However, the truth of the matter is that the customer is more than often not right.  The important factor of customer service is to have the customer "feel" as though they are right.  This webinar will help you achieve the top level customer service everyone expects and help you develop the ability to:

  • Say Yes to the customer, but mean No to their request
  • Have the customer feel they are right, even though they are wrong.  
  • Over-come the obstacle of feeling defeated after talking to an upset resident or prospect.

Join Christal Brooks, Felicia Norman, and the Webinar Wednesday Team on November 17, 2021 at 2pm Eastern Time To Make Your Customers Feel Right!

A special thanks to Leonardo247 and 


Leonardo 247   RentCafe


* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.