Lisa Trosien's profile| Property Management | Resident Retention

Please weigh in:
Resident reports lint is coming out of the dryer vent tubing and asks for repair. Comes home to the 'repair' as shown below.
Calls office and asks for work to be redone, properly. Maintenance comes to apartment and says repair (as is) is fine and will not change the repair.
Please give me your thoughts on this.
EDIT: This is NOT my property as some are thinking. I would never allow something like this or hire anyone with such... Show more

Show previous comments (15)

Guest Insider Retraining the maint tech required. I’d also have all work he completes over the next couple weeks inspected and approved by supervisor before work orders closed.

Guest Insider Maintenance should have done it right the first time. That is not the proper way to fix that.

Teresa Bruno Was the technician hired based on their existing expertise or did they receive training after being employed? If the latter, this scenario should serve as an educational opportunity for all parties involved and must be documented thoroughly, including photographs, in coordination with Human Resources. This is a significant liability matter that must not go unrecorded.

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Quick Question: How many of you have cleaned an apartment for a quick turn, even if cleaning apartments was not your primary job function? (Trying to prove a point here; thank you in advance for answering)

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Show previous comments (125)

Jared S. Leese Absolutely.

Steve Wunch Oh yes I have -- even in a VP role I've assisted the site team with cleaning for a new move in/quick turns -- #TeamworkMakesTheDreamWork!

Guest Insider Interesting poll.

I'm an account manager at a cleaning company and sorry to hear so many property managers have to do this. We have locations in South Florida, Las Vegas, Los Angeles and Honolulu.

Add us to your preferred vendor list and we'll we there for you when needed.

In case you want to reach us, 888-805-1733 or check out our www.redrockcleans.com (www.redrockcleans.com) (We are licensed, insured and bonded)

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List something in property management that shows how long you've been in the business. I'll start:
Ledger cards

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Show previous comments (5)

Guest Insider Hand written bank deposit slips and trips to the bank. Lease templates where you physically write in apartment numbers, rent and the such

Guest Insider Re writing the unit availability by hand every Sunday and highlighting vacant, vacant rented etc. In various colors. HA!

Guest Insider Manual depositing checks on big deposit sheets, posting payments using the manual ledger card.

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In my property management career, I've developed a pretty comprehensive list of shortcuts that I've used over the years, and I'm certain many of us have them. (Think 'great ideas' and 'time savers' as well as 'miscellaneous things that work').

I think it would be great if we could all share them...

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