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Security Cameras… Any rules around a property releasing common area video recordings to a resident requesting…

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Guest Insider We will provide to the police department, not the resident.
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Mark Tanguay It depends on the situation.
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Stacey Pichette Our cameras = our footage. We don’t allow access to it unless you’re law enforcement and they need to state what they’re investigating and why the footage may be helpful
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45As "the guy" who led the development of the first pricing and revenue management system for multifamily housing (LRO) and was the industry's first-ever VP of Pricing and Revenue Management (PRM) back in 2001, I've watched with great interest the past 23 years as adoption evolved.What started out as a practice highly questioned for its relevance to rental housing has become de rigeur for the NMHC Top 50 and at least a few hundred other companies ...

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In the fast-evolving digital landscape, advertising your apartment complex online is fundamental to attracting potential renters. Google Ads remains a powerful tool for reaching your target audience and driving traffic to your website. To ensure your ads remain relevant and effective, it's vital to stay updated with current best practices. In this blog post, we'll provide you with five strategies to improve your apartment Google Ads in 2024.1. In ...

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 Stop worrying about beating your competitors and instead concentrate on developing a stronger firm. Concentrating on your competitors wastes valuable time that could be spent making the right decisions for your company. You will increase your market share the sooner you take this action. Here are the reasons why and steps to achieve the right mindset:1. Customers Rule, Not RivalsThe people that determine how you develop are your consumers. ...

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As AI continues to lead conversations, several RETCON sessions, such as Technology & Business Intelligence: Using Technology & Data to Make Better Decisions, discussed the underlying challenge still plaguing multifamily companies: Dirty Data. In order to implement predictive and decision-making AI solutions, data must be as clean as possible, and yet operators are still struggling in multiple ways.To ...

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What do you think, should they have been served eviction notices for gardens?

What do you think, should they have been served eviction notices for gardens?
James Shannon Eh, the request is more than likely coming from management or ownership.
They have the right to make that request and the tenants have to follow it or face the consequences.
Is it legal, yea. Is it moral, not really. But the situation got taken care of either way
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Guest Insider These people are small minded . These people cared about the community . One reason I refuse to work at luxury apartments I like my residents to feel a ownership to their homes and that’s why mine never leave
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Guest Insider on the flip side, this story is very one sided. The garden potentially could have been attracting unwanted pests (rats specifically) which could be a much bigger issue. I certainly understand ownership did not respond…..just trying to see both sides.
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Pros and Cons Of Tenants Receiving Vouchers
While there are properties that focus exclusively on affordable housing, most properties are mixed use. They include a minority of tenants who are helped with their rent through a voucher system. The most common system being Section 8. Vouchers can cover...

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Why is it that the only people who write their unit # on the envelope always have it written on their check also?

Guest Insider I’ve got ones that sign the front AND the back of the check
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Harold West right?! I’m like do you not know how this works?
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Sara Sprankles And to everyone else: is it really that hard?!
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Looking for some input on parking enforcement. When do you tow (and is it only a last resort)? What other methods do you have for enforcement besides towing?

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Tom DeAngelis Point system, 1 point for every infraction. Once they get 5 points we raffle off their vehicle. Money from raffle is used for Pizza.
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Guest Insider just be sure to do what you are going to do for every situation.
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Guest Insider I’m in the Dallas/FtWorth market. I only allowed them to tow if someone was in covered parking with no sticker or not registered or in handicap with no handicap permit displaye.I did not allow them to tow for tags being out or inoperable unless the manager called personally to request a tow. If there is no covered parking on the property then some people tow without having a sticker.
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Ok Folks... This post is for humor only. Please do not take it literally. That is All.

Ok Folks... This post is for humor only. Please do not take it literally. That is All.
Chris Finetto Awesome!!!
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All Multifamily competes for tenants by giving concessions. The most common type of Concession is the Free Months rent.
It is usually given in the 2nd month.

While the free month Consession is attractive to all demographics. It's most attractive to lower income folks.
Unfortunately that's where the...

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🌞Good morning! Just trying to get some ideas for resident and guest pool passes. How do y'all manage your pools?

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During the Centralization & Optimization: Using Technology to Centralize & Optimize Operations Effectively session at RETCON this past week, Whitney Kidd asked a great question about potential reduction in customer satisfaction (CSAT) scores after centralization efforts. Gigi Giannoni shared that they only received 3 negative complaints across the entire portfolio, but one thing they had focused on was increasing the frequency of resident surveys and the timeliness of their response.

Guest Insider First of all, thank goodness your wife didn't need to be put down! LOL

Love the story and message! Share pics of the kittens!
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Multifamily portfolio management is changing. High interest rates are revealing the reality of bad property management.
Where previously a portfolio with low interest rate financing was able to make a profit, the same portfolio with high interest rates isn't.
Property management now needs to focus on the 4 pillars of multifamily protfitability
1) Optimize rents
2) Maximize Economic Occupancy
3) Minimize Delinquency
4) Manage costs
And remember,...
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What’s some information you would put in your welcome packets for new move ins? Looking to change ours up and want to touch all bases!

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Guest Insider -community newsletter that gives them the basic important info.
Staff name, phone numbers to office, courtesy officer and emergency line. Where the drop box is located, gate codes etc(all of this in one that’s simple to read)
-move in form
-valet trash guidelines and parking guidelines
-coupons for businesses that are walking distance
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Gerry Hunt Maintenance tips or Fridge, dishwasher, toilet, HVAC, etc. A hand Witten personal welcome note signed by all of the staff.
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Rachel Schmidt We have flyers from the internet provider for our property as well as flyers from the local transit. We put in the dos and don'ts of recycling and then copies of the parking rules agreement.
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