The most valuable asset for a company is a Transformational Leader. Gary is on a mission to create and support Transformational Leadership through establishing principles, following a leadership process and creating a goal support system. The world has enough transactional leaders - let’s think, speak and act better! Gary has discovered Transformational Leadership through his journey as a leader in the student housing and multifamily industry for over 20 years; community servant leader; multi best-selling author and former sponsored triathlete and personal trainer.
Webinars Gary has Hosted:Excited to Excel: Functions, Formulas, and Fun for Property Management The Path to Perseverance: Building Powerful Habits for Mental Strength and High EQ Mastering Maintenance: Keep Your Pool Safe, Clean, and Running All Summer Long Skyrocket Your Leases & Sales with Emotional Intelligence Mastering Maintenance: TOP 5 Areas of Maintenance Time Management Improvement Rock your 2022 with this Marketing and Leasing Power-Round of Ideas Mastering Maintenance: Inefficiencies Don’t Just Waste Your Maintenance Team’s Time, They Waste Your Money Too 8 Free and Inexpensive Strategies to Enhance the Resident Experience Mastering Maintenance: How To Use Your Grit and Determination to be an Effective Leader Your Maintenance Team is Relying on YOU for Their Efficiency! Between a Rock and Hard Place; Fair Housing Questions with Challenging Answers Mastering Maintenance: It's Better to Prepare and Prevent; Than to Repair and Repent Mastering Maintenance: What Maintenance Teams Need to Know About Fair Housing
As Director of Research, Chelsea Kneeland lives by the mantra “tell me more”. She is a respected facilitator, national speaker, and NAAEI Faculty. With over 20 years of experience, her relatable approach to understanding the nuance of the multifamily industry and ability to present data in actionable narratives have made her a favored industry instructor. Chelsea is also a current start-up advisor, Austin Apartment Association board member, NAA alternate delegate, and Co-Chair of the AAA Education Committee.
Webinars Chelsea has Hosted:Transitioning from Prospect to Resident First Week Fails: Mistakes Managers Make When Welcoming A New Team Member Yes, We Can ALL Get Along! Unleashing the Diversity Advantage 3 Points of Customer Feedback: The Best Bad News Ever Mastering Maintenance: COVID-19 Pandemic Plan for Maintenance Outreach Ideas for Smart Marketers Fair Housing Ain't Fair - It's EQUAL: 2020 Edition Identifying Prospect Needs - Leave the Crutch of your Availability Behind! Information Overload: The High Cost of Office Chaos Secure the Appointment! Telephone Techniques That Sell
Speaker, Coach, and Media Personality & Advocate. After almost 20 years of multifamily experience in leasing, operations, and training, she is now the CEO & Principal Coach of Activation Coaching International™ powered by The Activation Hour® with the mission to give a voice to the unseen and unheard at work and in the world through coaching and training solutions.
Melissa is a past recipient of The Alexandra Jackiw Diversity & Inclusion Scholarship and has served on various NAA committees, such as the Curriculum Committee and NAA Diversity Task Force. Specializing in learning and development, leasing training, and integrated marketing strategies, she continues to educate as a guest lecturer at the University of Georgia and Drexel University. She is a member of the Atlanta Apartment Association DE&I Committee and the Georgia Chapter of the International Coaching Federation.
As an influential voice and thought leader, she is the Host and Producer of The Activation Hour Show & Podcast. She has been featured in HuffPost, Training Industry Magazine, and Units Magazine, and is a Contributor to Thrive Global. You can learn more about Melissa at www.theactivationhour.com
Webinars Melissa has Hosted:Copy That: Creating Emails That Tell Your Story and Drive Prospect Action A Disengaged Employee Costs What? Connecting the Dots between Employee Success and Your Financial Performance Simple Adjustments for a Sizzling Summer
Kristi Fickert is the Vice President of Enterprise Growth at Realync, where she helps marketers amplify their brand through video and virtual experiences. She has held roles in leasing, training, recruitment, sales and marketing. Kristi has a knack for applying innovative technology to multifamily marketing, without losing the personal touch that the industry was built upon. She has a proven background in employee development and has mentored hundreds of associates to success. She instructs for apartment associations across the country, has presented for Multifamily Insiders, the Apartment Innovation and Marketing Conference, NAA, Urban Land Institute and Commercial Real Estate Women. In addition, she has been featured in Units Magazine and is an elected City Councilwoman in her hometown of Wilmington, Ohio
Webinars Kristi has Hosted:How to Deliver a WOW Customer Experience How NOT to Celebrate Fair Housing Month! Staging For Virtual, Self-Guided, & In Person Tours Leveraging Virtual and Self-Guided Tours to Close More Leases The Job of Leasing is Changing! How Self-Guided Tours, Smart Home Solutions, and AI Technology Will Change Your Job, Whether Your Community Adopts Them Or Not Prospects are NOT leasing… what am I doing wrong?? That Vacant Unit is Bleeding Money – Decrease Your Turn Times With These Tested Techniques Follow Up Frenzy Rise Resiliently: Succeeding at Work When Life Gets Difficult Service FAIL - What To Do When Service Goes Bad
Delila is the owner of Delila Shantea, LLC. With over a decade of experience in the multi-family industry Delila has been able to help challenging properties and develop future team leaders. She is a graduate of Jackson State University. She achieved her CAM (Certified Apartment Manager) in 2016 and became a part of the NAAEI Faculty in 2018. Her goal is to motivate people to be the best version of themselves, which led her to develop “Friend I Got You” and become a Certified Life and Leadership Coach.
Her focus as a Life and Leadership Coach is to help scale revenue for businesses by utilizing their people and systems. She enjoys providing solutions for the gaps that she quickly finds within organizations. She has also created a mentorship program to help thriving professionals meet their career goals and increase their knowledge of the corporate world. Lastly, she is a 3x author and 2x best-selling author.
Webinars Delila has Hosted:Culture of Fun: How a Strong Culture Enhances Team Productivity Wired To Connect: The Brain Science of Office & Maintenance Team Collaboration & Inclusion Engaging Teams in a Virtual World
Stephanie Oehler, has 20+ years of experience in multifamily. She is currently the Director of Partner Programs at Leonardo247. She loves developing talent and energizing individuals and teams to succeed. She is published in AMA News, Rent & Retain Magazine, and of course blogs on Multifamily Insiders. She's spoken at Brainstorming, NAA, and various Entrepreneur events, and has been a guest on Industry Celebrity podcast, Tradeshow Makeover podcast, and TLDCast. Her other passions include reading, writing, and traveling with her husband, Josh, and their three daughters, Maddie, Melanie, and Mia. Stephanie's style is leading with HUMOR & HEART.
Webinars Stephanie has Hosted:Mastering Maintenance: How to Get Maintenance Done When You Are Short-Staffed Mastering Maintenance: From Diagnosis to Repair - Maintenance Questions That Matter We are Drowning from Change! Is the Pace of New Initiatives, New Software, and New Policy Changes Leaving You and Your Team Overwhelmed? Building a Better Culture - Why Emotionally Intelligent Leaders Win Critical Lessons for the Office Team to Avoid Maintenance Misfires WHAT'S YOUR SPECIAL? Managing the Concession Obsession
As the Director of Learning and Engagement at Atlantic Pacific Companies, Michelle oversees the company's training programs and employee engagement efforts. She brings more than 20 years of property management experience to her role. Before her current role, Michelle led a team responsible for creating and implementing marketing strategies for over 13,000 units that spanned 45 properties in Florida, Georgia, North Carolina, Colorado, and Texas.
Michelle volunteers with the Southeast Florida Apartment Association and is an active education committee member. In 2018 Michelle was named one of DMN's 40 under 40 Marketing honorees. Outside of work, Michelle enjoys being active with her family.
Webinars Michelle has Hosted:Mastering Maintenance: Creeped Out by Supplier Bids and Scopes of Work? Top Tips to Produce Successful Contracts Mastering Maintenance: Is Your Team Ready for the Phasing Out of R410A?
Steve Wunch is VP of Marketing & Events/Industry Ninja for Leap, a FREE Security Deposit Replacement and Rent Guarantee platform that boosts NOI and increases physical and economic occupancy.
Steve is also the founder of Wunch Keynotes & Consulting. He is a professional facilitator in leadership, sales and customer service. He is a national speaker, and freelance consultant who has worked with multifamily companies to enhance, improve, and train organizations to improve performance. He began his career in multifamily nearly 30 years ago as a leasing consultant, assistant manager, community manager, and since has been in several training and support roles.
Webinars Steve has Hosted:I'm OK... You OK? Protecting and Encouraging Mental Wellness High Voltage Customer Service: Plugged in & Connected What's New in Fair Housing Outreach Ideas for Smart Marketers Everything You Need to Know About Fair Housing! You’re Here, You’re There, You Can't Be Everywhere! Motivating and Engaging Your Remote Teams What A Gen Wants: Specific Messaging that Resonates With Each Generation Mastering the Leap to Management: Skills for new team leaders, supervisors, and managers Avoiding Biases and Stereotypes in a Diverse Workplace
Born and raised in Atlanta, Georgia, Qu'Teaus Smith is a multifamily property manager who specializes in team building and leadership development. Qu'Teaus earned her Associates of Arts in Education and Bachelor’s of Science in Human Services From Gordon State college in Barnesville, GA, and Master’s of Science in Management and Leadership from Western Governors University. Mother of 3 and devoted wife to her high school sweetheart, Qu'Teaus enjoys spending time with her family and close friends when she isn't working on her next big life goal. As a first-generation graduate, Qu'Teaus aspires to serve as a positive and strong role model for her siblings, children, and anyone she mentors or leads. Certified Property Manager, Multifamily Insiders webinar host, Street Paws pet rescue volunteer, Diversity and Inclusion specialist, and National Apartment Association panelist, are just a few accomplishments and titles Qu'Teaus have, and she doesn't plan to slow down anytime soon. Qu'Teaus believes that life is a beautiful thing and a life lived to the fullest yields great reward.
Webinars Qu'Teaus has Hosted:Real Go Getters Don't Just Set Goals, They Act! What You Need to Know NOW about Fair Housing! Selling to an Audience of One Mastering Maintenance: Save Time and Resources by Empowering Residents to Tackle Simple Work Orders
Betsy Kirkpatrick has 11+ years’ experience as a multifamily professional. She has risen through the ranks of the apartment industry, beginning her multifamily career as a property manager and then regional trainer with well-known property management companies. Prior to becoming the Strategic Account Executive for BG Multifamily, Betsy served as a Director of Sales in the Charlotte area and Regional Sales Manager for multiple markets nationwide with BG.
Betsy is passionate about the multifamily industry, loves participating in apartment industry associations and she works to advocate for the industry and recruit new talent to Multifamily daily. Personally, Betsy has two beautiful daughters, will burst into song at any given moment and is affectionately known as the “ Shenaniganator”.
Webinars Betsy has Hosted:Mastering Maintenance: Find, Hire, and Keep a Great Service Team The Alchemy of Awesome Turning Your Teams to Gold! Financial Boot Camp – Empowering On-Site Teams to Drive Revenue and Profitability Through Financial Knowledge
Shatoria Daniels has been apart of the Multifamily industry for the past 18 years. Her career started as a leasing professional in Fayetteville NC and her love for the industry blossomed. She worked her way up from leasing professional to now District Manager with Block Multifamily. She has obtained the designations CAM, ARM, CAPS and Leadership Lyceum. She also gives back to the industry by being active with the Arkadelphia Apartment Association for the past 15 years and has been apart of NAA committees for the past 7 years.
She is the wife of Retired Master Sergeant Roderick Daniels and mother of Cameron Daniels
Webinars Shatoria has Hosted:Assistant Manager Magic The Customer is Always Right .... Wrong! How to Implement Powerful Virtual Leasing Without Losing the Personal Connection!
Donje Putnam, ARM, RAM is the Director of Marketing and Training at Senex Law, PC, where she helps property managers learn and use next-level technology to manage the legal process. With over 25 years experience in the apartment industry, she specializes in making work easier for on site teams by setting up well-ordered operations, developing processes, and creating and automating marketing initiatives. Prior to joining Senex, she held multiple roles on the operations side serving as Director of Marketing, Compliance Manager, and Regional Property Manager at both owner and third-party management companies.
Donje enjoys working in the technology field, helping software designers and developers understand on-site multifamily processes and language to create better, more efficient solutions. She has spoken for the Virginia Apartment Management Association, been a guest on multiple industry and marketing podcasts, and written articles for VAMA’s newsletter and annual magazine, “Virginia Communities."
Donje is a self-described multifamily fanatic and is passionate about digital marketing, efficient operations, happy residents, and most of all the wonderful people in property management.
Webinars Donje has Hosted:Sales Psychology: Inspiring Prospects To Take Action Without Offering Free Rent
Stephanie Loyd CAM, CAS, NAAEI Faculty is known as refreshing and insightful and brings over 15 years of experience in the multifamily industry. She has extensive expertise on-site, in corporate marketing, sales, training, and education. Stephanie is a CALP and CAM instructor, a national speaker, and was the inaugural recipient of the NAA Rising Star Award. She currently serves as the AANC Education Committee Vice-Chair and is a NAA Leadership Lyceum program graduate. She currently serves as a National Sales Executive with J Turner Research.
Webinars Moneque has Hosted:Fair Housing Ain't Fair - It's EQUAL: 2021 Edition Fabulous, Fanatical Follow Up!
Marci French is a lifelong learner born into Generation X as a biracial unifier and JEDI (Justice, Equity, Diversity, and Inclusion) facilitator. She is a Senior Faculty Member of the National Apartment Association Education Institute where she utilizes her more than 25 years of multifamily experience to lead, coach, and mentor those in the industry. Utilizing her unique story, Marci facilitates tough conversations and creates safe spaces for participants to explore identities, practice empathy, and consider new ideas.
Marci earned her Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) designations from the National Apartment Association (NAA). She holds a certificate in Diversity, Equity and Inclusion in the Workplace from the University of South Florida and is a 2015 graduate of the NAA Leadership Lyceum. Marci currently serves as a member of the NAAEI Curriculum Development Committee and as Chair of the Diversity, Equity, and Inclusion Committee for NAA.