Hiring and keeping property management staff has always been challenging, but more so now than ever. The Great Resignation that COVID-19 spurred has made it much more complicated than any other time in recent history. Instead of being reactive about resignation trends, you should be proactive about preventing them.
Retain your property staff and boost workplace morale by addressing occupational burnout. Your staff is tasked with multiple responsibilities, often requiring them to work long hours. They also deal with interpersonal issues with third-party vendors, municipal personnel, and service providers.
Given those high stakes and pressure, it’s no wonder burnout is so common in multifamily. However, you can implement strategies and practices to improve the employee experience and retain your staff.
Read on to discover the top five tips for preventing property manager burnout.
Most property staff burnout stems from completing repetitive tasks throughout the day. Installing proptech that automates those arduous tasks can alleviate much of this burden.
Examples of proptech devices that automate tasks:
We all have been told to separate personal life from professional life. But with a bit of moderation, your staff can benefit from getting to know each other on a personal level.
As such, encourage staff members to socialize after work at a bar or park. At these gatherings, team members will show their personalities, give recognition, and forge deeper connections. Learning about fellow teammates outside of work can build a sense of belonging among colleagues.
And it’s easy to leave any ol’ workplace, but it’s much harder to leave a job that celebrates community and camaraderie.
At its core, much of property manager burnout is caused by mental and physical stress. And that makes sense: Property management is a physically and mentally demanding job. And when employees are unwell, they can’t excel in anything, including their jobs.
So, make sure to prioritize and promote mental and physical wellness among your property staff. Staff who feel cared for are more likely to have a positive outlook on their job (and stay with your company!).
Easy ways to promote holistic well-being at your workplace:
Staff who feel impactful at their jobs are more likely to think highly of their work. So, make a conscious effort to show your staff appreciation and recognition.
Ingrain recognition into your culture through simple initiatives, such as uplifting shoutouts during team meetings and regular appreciation luncheons. To encourage spontaneous, informal recognition, have employees send shoutouts on email or the messaging platform you use.
Remember, these recognition or appreciation efforts shouldn’t be all about performance. Instead, they should focus on celebrating employees who personify your company’s core values daily.
To achieve a work-life balance, staff members must set clear boundaries. Additionally, as their employer, you must respect their personal time.
When staff members have a healthy work-life balance, they’re less likely to burn out and feel like they’re living to work when they should be working to live. As such, you must stress the importance of maintaining boundaries and having quality personal time.
Your staff can achieve optimal work-life balance by: