If fully implemented, this isn't about eliminating jobs it's about transforming how work gets done. Most roles will evolve rather than disappear, as more than ๐๐% ๐จ๐ ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ ๐ฌ๐จ๐ฎ๐ ๐ก๐ญ ๐๐ฒ ๐๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐๐ซ๐ฌ ๐ญ๐จ๐๐๐ฒ ๐๐ฉ๐ฉ๐ฅ๐ฒ ๐ญ๐จ ๐๐จ๐ญ๐ก ๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐๐๐ฅ๐ ๐๐ง๐ ๐ง๐จ๐ง-๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐๐๐ฅ๐ ๐ญ๐๐ฌ๐ค๐ฌ.
For the multifamily industry, this means AI can take on routine, time consuming activities freeing teams to focus on resident experience and strategic growth. For example, digital "agents" could handle tasks like ๐ฅ๐๐๐ฌ๐ข๐ง๐ ๐ข๐ง๐ช๐ฎ๐ข๐ซ๐ข๐๐ฌ, ๐ฆ๐๐ข๐ง๐ญ๐๐ง๐๐ง๐๐ ๐ฌ๐๐ก๐๐๐ฎ๐ฅ๐ข๐ง๐ , ๐๐ง๐ ๐๐จ๐๐ฎ๐ฆ๐๐ง๐ญ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐ง๐ , which account for a significant portion of operational hours.
The impact is clear: surveys show 69% of employees welcome automation to free up time for higher-value work, and 68% expect AI to help them focus on strategic responsibilities.
๐๐๐ซ๐ฅ๐ฒ ๐๐๐จ๐ฉ๐ญ๐๐ซ๐ฌ ๐ข๐ง ๐ญ๐ก๐ ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐๐๐ฆ๐ข๐ฅ๐ฒ ๐ข๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ ๐๐ซ๐ ๐๐ฅ๐ซ๐๐๐๐ฒ ๐ฌ๐๐๐ข๐ง๐ ๐ซ๐๐ฌ๐ฎ๐ฅ๐ญ๐ฌ ๐๐-๐๐ซ๐ข๐ฏ๐๐ง ๐ญ๐จ๐จ๐ฅ๐ฌ ๐๐๐ฅ๐ข๐ฏ๐๐ซ ๐๐โ๐๐% ๐ฐ๐ข๐ญ๐ก ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ ๐ ๐๐ข๐ง๐ฌ ๐ข๐ง ๐๐ซ๐๐๐ฌ ๐ฅ๐ข๐ค๐ ๐ข๐ง๐ฏ๐จ๐ข๐๐ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐ง๐ & ๐ฅ๐๐๐ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ, ๐ฐ๐ก๐ข๐ฅ๐ ๐ญ๐๐๐ฆ๐ฌ ๐ฎ๐ฌ๐ข๐ง๐ ๐๐ ๐๐จ๐ซ ๐ฅ๐๐๐ฌ๐ข๐ง๐ ๐๐ง๐ ๐ซ๐๐ฌ๐ข๐๐๐ง๐ญ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ ๐ซ๐๐ฉ๐จ๐ซ๐ญ ๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ๐ข๐ฏ๐ข๐ญ๐ฒ ๐๐จ๐จ๐ฌ๐ญ๐ฌ ๐จ๐ ๐ฎ๐ฉ ๐ญ๐จ ๐๐%.
In short, AI isn't replacing people in the multifamily industry, it's instead
empowering them to deliver better service, faster decisions, and stronger
community engagement within their portfolios.
A very interesting report if you can take the time to dive into it.