[Written for the Multifamily Insiders' Apartment Jobs section]
Over the last few months, I've worked with several clients, and advised several friends, as they were going through the hiring process to add new staff members to their companies.
"I want someone with experience," they'll say to me. "Gag," I'll say in return.
Well, no, I don't say it. But I think it really loudly.
Don't get me wrong, experienced employees are a definite asset to any company. You spend less time training them, you don't have to watch them as closely, and you can just assume they know what they're doing, so you lose less production overall. But let's take a moment and think about the other things that the "experienced employee" comes with, because, after all, it's a package deal.
Back in the day when I worked as a temp staffing agent and trainer for property management, my best employees were the ones who had no experience. I'd recruit people from retail stores, from hospitals, from restaurants and even people who I saw a spark in as I sat in a coffee shop and chatted with them. These were the people who, when they attended the training, were thoroughly engaged in the process because they didn't think they knew it all. They wanted to learn, wanted to impress, and were willing to work hard to get the permanent job.
Should you dismiss folks with experience? Nope. But you might consider taking that, "Requires 2 years experience," line out of your employment ad. Invest in training and make people your own. Don't jump for the hiring shortcut.
Heather is a consultant, speaker, and trainer in the Seattle area with BTLD Consulting. Check out more of her property management ideas at www.behindtheleasingdesk.com !
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