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Rommel Anacan

Welcome to my blog on MFI! This blog allows me to have an ongoing conversation with multifamily professionals like you. My focus is on helping you and your companies succeed by helping you optimize the quality of your relationships. If you'd like more information about me, my company and the ways that I can help you, please visit my website at www.RelationshipDifference.com

I Wasn't a Tesla Fan-Until I Was!

I Wasn't a Tesla Fan-Until I Was!
I recently put down a refundable deposit to purchase the Tesla Cybertruck. That in and of itself may not be earth shattering news. While the truck's style is pretty "unique," unofficially, more than 700,000 people have put down the $100 deposit to purchase the truck when it goes into production sometime in 2021 (or so.) So I'm in good company...and honestly, the truck I'd like probably won't be ready until 2023 or later, so I have enough time to figure out how to pay for it!   The surprising thing about it for me is that a few months ago, I didn't like Teslas at all! When they first came out I immediately lumped Teslas in with other electric vehicles and wondered, "Why would anyone want one?? They're overpriced. They have limited range. And gasoline engines are here to stay!" Mind you, I didn't do any actual research, I just made a snap decision and then built my beliefs about Teslas around that initial decision.   Towards the end of last year my in-laws purchased a Tesla and when I sat it in for the first time I remember thinking these things:   Meh I don't like it This is such a gimmick What's up with the "whoopee cushion" sound effect? AND-This might be the car of the future   Overall, I wasn't that impressed, mainly because I didn't want to be. I was pretty sure that I knew more than Elon Musk (whom I didn't like either, because he seemed......
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Four Keys to Building Diversity

Four Keys to Building Diversity
Diversity. It's one of the hottest "hot button" issues in the workplace today. Data and real-world experience tell us that embracing diversity and inclusion (in all forms) and harnessing our differences creates higher-performing teams. Yet our experiences also tell us that this is often easier said than done.    The fact of the matter is that we ARE different. We have many things that do differentiate us from one another. And it IS often hard to bridge those gaps because we all think our way is the right way.    But something can be done!   I spent much of my childhood in Hawaii. Growing up in Hawaii is an interesting experience because no one ethnic group is in the majority. Now, the one thing I will say is that “Asians" as a general group outnumber the other groups, even though each individual Asian community would be adamant that they were different than the other Asian groups! So when I looked around a room, while I didn’t always see people who were exactly like me, I did see lot of people who looked similar.    Then my parents moved to Southern California while I was in high school and I realized I was firmly in the minority! While that did feel weird at first, thankfully, my friends didn’t treat me any differently just because I looked different from many of them.  I was just “Rommel” and not a member of a group. Likewise, I saw my friends as “Mike” or “Shelley” or “Tammy” and not as a member o......
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How to Bring Healing and Unity into Your Office

How to Bring Healing and Unity into Your Office
Friends, my heart grieves for all that is going on in our nation today. I thought long and hard about what to write in this post. I don't want to add to the anger; the pain; the chaos; the confusion; the hurt that many people are feeling right now.   Yet, I do want to help bridge some gaps; bring some understanding; and give you some things that you can do to bring some healing into your world.    The fact is we cannot change everything in the entire world-but that shouldn't stop us from endeavoring to bring positive change into our world. And as we change our personal world one person at a time, we can trigger the kind of change that will make our entire world a better place, for more people, more often.    Where can you start?    In my “Relationology-The Secrets of Winning With People” program and in my leadership programs I mention this quote by author John Eldredge,   “The greatest impact you will make in your life is in the quality of relationship you offer to people.”   Oh, how I want you to receive this my friends! When all is stripped away, the one thing that will matter the most to you is the relationships you’ve had in your life. Yes, your skills and what you DO are important! But it’s who you are and what you offer to people that makes a world-changing difference,    You want to make a positive impact right now i......
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Bring Some Normal Back Into Your Life and Office

Bring Some Normal Back Into Your Life and Office
I have some confessions to make, friends. I watched a commercial the other night that ended with, "We're all in this together." I rolled my eyes. I saw an ad for coffee (I think) that began with, "In these unprecedented times..." I rolled my eyes again. If I hear that phrase one more time...ugh.  As I drove through the Costco parking lot today I watched a driver almost hit several cars and people, I think because she couldn't see above her mask and through the "bulletproof" plastic shield. Glad that her mask and shield are keeping her "safe." Sure wish there was something that would keep us safe from her. LOL! I organized a virtual prayer meeting for the men in my local church last week~and while it was so good to see everyone, I'm tired of having no real in-person connection and only being able to connect virtually. You know what other phrase I'm tired of hearing?? "New normal." It seems every politician and leader has uttered this phrase millions of times in the past few months-and while I totally understand what they're saying, I'm tired of it too! I don't know about you but I just want some semblance of my old normal back! Bringing Some Normalcy Back If I'm feeling this way, there is a good chance you (and/or the people you lead) want the same thing too. We were not meant to be in crisis mode all the time! It isn't sustainable for you or your people (if you......
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Reopening? Four Strategies to Lead Your Team During a Transition Time

Reopening? Four Strategies to Lead Your Team During a Transition Time
Have you seen the movie Cars? Its one of my favorite of the Disney/Pixar movies and one that my family has watched many times over the years. There is a scene in the movie where the hotshot race car Lightning McQueen is challenged to a race on a dirt track by the 'old guy' Doc Hudson. When the race began Lightning broke out to a huge lead and it looked like he was going to not only win, but embarrass Doc in the process.  Then he hit the first curve in the track. (Cue "Deadman's Curve" by Jan and Dean. Hmmm...some of you might not have even heard of Deadman's Curve. Now, I feel old. (=...) As Lightning turned into the curve he skidded out of control and into a canyon-just as Doc knew he would. Lightning needed to be towed out of the canyon, which was a rather ignominious end to the race for the proud (and super confident) race car.  What happened? Lightning made the mistake of thinking that he could drive on the curve the same way he drove on the straightaway. The laws of physics proved him wrong. You see the curve is a transition phase between the two straightaways. While you can drive faster on the straightaway, the race is often won or lost on how drivers navigate the transition of the curves.  The same thing is true as we transition to a new phase in this COVID-19 colored world. Handle this transitional curve well and your team will be......
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Four Ways to Make Every Day a Friday

Four Ways to Make Every Day a Friday
Author's Note: I wrote this blog post before the COVID-19 crisis hit and kept re-scheduling and re-scheduling it as I wrote more COVID-19 related posts. As I re-read it I believe that doing these things are especially critical now, so here it is! Enjoy! _________ Studies have shown that 70% of employees are disengaged at work. If you’ve read my blogs or attended any of of my talks or seminars around the country you’ve probably heard me use this stat a lot, especially in my leadership sessions. When I mention this stat I use it to motivate managers and leaders to become better managers and leaders and also as a “reality check” to them because they set the temperature on their teams. Today, I want to use that stat to motivate YOU-even if- especially if-you are one of the “disengaged” employees that go to work everyday and hate it! Your Reality Check If you go to work everyday and you feel disengaged, what will YOU do about it? Life is too short to spend 2,000 hours a year at a job that you hate! So, with the exception of quitting your job and finding a new one, you have several options to choose from: Continue to work at a job that you don’t like Change something about the experience so that you do like your job Look, “If you cannot get out of it (your job)-get into it!” Why not make every day a Friday instead of a Monday??? Here are four ways to do that… One: Con......
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What to Do When Compassion Fatigue Strikes

What to Do When Compassion Fatigue Strikes
As you've probably noticed, around the nation more and more people are protesting their local stay-at-home policies. At first glance, it may seem easy to some to criticize those who are protesting for being shortsighted, selfish and/or foolish. So why are people protesting? Why are people starting to venture out more in some areas? Understanding what might be going on will help you immensely! Before I go any further, this post is NOT about whether the protests are the right thing to do or not! While I understand the right and desire to protest, I am not endorsing that anyone violate any existing laws or regulations. That being said, enough people are arguing about this issue-we don't need to do the same here! I think many people are protesting because they're experiencing compassion fatigue, and are at the end of their proverbial rope. Think about it friends-we have been in coronavirus alert mode since about January; high alert mode since the end of February; and full blown crisis mode since mid-March.  What has happened since then? Approximately 45,000 Americans have died from the coronavirus (And counting) Over 22 million Americans (and counting) have lost their jobs. (Washington Post) Approximately 30% of Americans didn't pay rent (CNN) Oil prices have dropped to below 0. (CNN) The U.S. government has approved over $2 trillion in economic relief for the American people, companies and organizations (Heritage Foundation) A large percentage of the world's economy has shut down People hoarded years and years worth of toilet......
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How to Be "Camera-Ready" For Your Virtual Tours

How to Be "Camera-Ready" For Your Virtual Tours
Isn't it crazy how fast things change? A couple of months ago virtual tours wasn't on the radar for most people-and right now it's the main way that most leasing professionals are meeting with prospective residents! For those of you who have dived into this whole virtual selling, I applaud you for taking the plunge! Now-it's time to up the industry's collective game in this area. As more and more people get comfortable with virtual selling, simply offering virtual tours will not be enough. You need to be good at it too!  Here are four simple things you can do RIGHT now to be ready for your close-up while doing a virtual tour:  Look into the Lens: The next time you're on a virtual meeting, pay attention to where people's eyes are when they're talking. My guess is most people will look like they're looking away from you-because they're most likely looking at the screen and NOT the lens. Here's the thing...the next time you watch the news where do the anchors/reporters look? Yep! Into the lens. Why? Because that's how they make the viewer feel like the anchor/reporter is speaking directly to them.So be sure you know where the lens is on your device and look into it whenever you're talking! It will help your prospect feel like you're looking at them! Smile More When Virtual: When you're meeting in-person with a prospect there is a lot of time where your prospect is not looking at you, even though you're standing......
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Do NOT Create a PR Nightmare!

Do NOT Create a PR Nightmare!
You have probably seen a letter that a property management company sent to its residents making the rounds on social media and the regular media lately that says,  “Despite these circumstances, you are required to pay your rent on time...While this may sound like we are being uncaring, please keep in mind that all of our expenses, including bank mortgages, taxes, insurance, etc. continue to be due and payable on time. Our policies to enforce the payment of rent remain exactly as they were before.” The letter then went on to say that residents who paid their rent late would be charged a $50 late fee. Residents who didn't pay rent in full by April 5th were threatened with the disconnection of their cable and eviction.  The letter also included the following empathetic and understanding paragraph (sarcasm filter ON!) “If you are not able to pay your rent in full, please contact the office and we will arrange a date for you to move out of your apartment."  Ouch.  This letter just created a PR nightmare for the company. Don't be the person that creates a negative PR storm! Incidentally, the company has since apologized for the letter calling it "totally insensitive" which, it was! Now was that the intent? I'm sure it wasn't! This company (like so many others) is simply trying to survive in this brutal economic environment. They wanted to remind residents to prioritize paying their rent. Because, of course, without rent, the company can't pay their mortgage, their employees and their other obligations. Without income everything comes......
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What to do and what not to do when your resident says, "I can't pay my rent!!"

What to do and what not to do when your resident says, "I can't pay my rent!!"
I bet that you've been bombarded with emails, phone calls, messages and in-person visits (if you're still doing that) from residents saying, "I can't pay my next month's rent. What can you do??"  So....what do you do? Before I go further, I want to say that this post is NOT about whether you should offer payment options, deferred payments, waive late fees or modify your lease agreement. I recognize every situation is different and there is not a "one size fits all" option that is going to work across the board. Some owners and operators are able to take a short-term financial hit while others are already running on slim margins with not a lot of room to maneuver.  Do: Start With Connection If someone is contacting you to ask about what you can do to help them with their rent, what do you think they're feeling? They're probably scared, anxious, uncertain, angry, frustrated, and maybe even embarrassed. In other words they may be having "all the feels" right now.  So when someone connects with you, start with something like this: "Mackenzie-I really value you as a resident and I appreciate your taking the time to talk to me about this."  Whether you can help them or not, beginning your conversation with them with connection is always a smart strategy.  Do Listen Listening might be the last thing you want to do right now-especially if you already know what you can or can't do and just want the resident to stop......
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