A common business expression states, “your bottom line starts with your front line.” In the terms of war, a front line is used to designate the forward-most friendly forces on the battlefield. Typically, the very employees we send to battle in the front lines every day, those who are tasked with the heavy burden of representing our brands and defining the experiences our customers have, are often relegated to the bottom of the business food chain. With tight budgets and limited resources, it can be hard to justify investing in our property staff the way we know we should.
Make no mistake, the life blood of the multifamily housing industry is the property staff. Juggling a dizzying array of responsibilities, a great staff member not only works well under pressure, but does so with a smile. So, how do we find and hire these rock-star employees? And can it be done without breaking the bank? Entry-level positions can be challenging to fill because many applicants lack a long history of qualified experience. But the good news is that finding great people isn't as hard or expensive as you may think. Here’s a few hiring tips:
Documented Experience vs. Demonstrated Skills
Resumes can be a powerful statement about an applicant's qualifications, but they can also be deceptive. With entry-level positions, many resumes will be short and contain little experience. Don’t let that immediately turn you away! Instead, use a hiring process that allows your applicants to demonstrate that they have the skills needed to succeed. And remember, just because...