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How to Fix Slow Internet, Generate Revenue and Ditch the “Cable Guys” With a Multifamily Internet Service

An Educational Series for Apartments, HOA’s and Co-Op’s: Part II “Pure Internet”   Pure Internet, the refreshing, no hassle experience of fast, fiber backed“Internet That Just Works”. It flows like the crystal clean rivers in the Glacier Mountains, unpolluted by the impurities of the big cities. It rushes to its destination, shimmering off the rocks with a turquoise clarity. Pure Internet is an unadulterated network of low latency paths, moving data directly and efficiently to its endpoint. Traveling unobstructed by bottlenecks or inefficiencies; safely and securely arriving to its destination.  The pipes are bountiful, clean and safe; the obstacles that litter most networks have been removed. The end-user is left with a great sense of freedom, ease and gratitude from the Internet experience, so much so they may even begin to take it for granted.    In contrast, in part one; we discussed the current “Dirty City Water” Internet experience that most Americans are accustomed to. In short; you have been sold Internet speeds that are not really speeds at all but rather capacity, on an oversubscribed network.  Speeds that are asymmetrical, transmitting over antiquated wiring technology, first used 100 years ago. You have “hired” yourself to configure your network, trying desperately to fend off dirty data and professional hackers with an over-the-counter router. You call for support and reach your, “not-so friendly” monopolistic ISP who has no financial incentive to improve the situation. For an “arm-and-a-leg” they promise they will give it their “best effort”; however they seem to be having a hard enough time fix......
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A Buyer's Guide To Gutters And Downspouts

Gutters and downspouts are the unsung heroes of your property’s exterior. Although many property managers worry about keeping their roofs in good condition, they don’t always pay as much attention to their gutters and downspouts. That can come back to haunt them because of how important gutters and downspouts are for protecting a property from water damage. Out of all the components that make up a property’s exterior, gutters may be one of the most important. What that in mind, it’s important for property managers to understand how the style and construction of the gutters they choose for their property affects the level of protection they receive. The average downspout can direct as much as 12 gallons of water away from a property during a 1-inch rainfall. That’s 12 gallons of water that otherwise could end up pooling around the building’s foundation, seeping into tiny cracks where it will expand and damage the foundation as it freezes in the winter. Those 12 gallons of water also could end up getting under siding and causing mold and mildew growth without gutters and downspouts to direct that water away from the property. Although it’s certainly important for property managers to have their gutters cleaned and inspected by professionals on a regular basis, they also need to be aware of how their gutters will stand up to the rigors of protecting their homes. The shape and materials of gutters and downspouts all have distinct advantages and disadvantages, and they may impact how often they need to b......
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Parking still a necessity of foreseeable future, even with self-driving cars

Image result for self driving carsMany people who live in cities are electing to forego car ownership these days. But city dwellers aren’t hitting the brakes on vehicle custody so hard that it will render parking lots obsolete in the foreseeable future, despite claims to the contrary. With the increase in utilization of ride-sharing services like Uber and Lyft and advanced technology ushering in the era of self-driving cars, some apartment developers in the U.S. have been preparing to revamp parking structures into other uses for when car ownership becomes sparse and parking places expendable. Whether it’s a private, shared or self-driving vehicle, it won’t be on the road 100 percent of the time, and parking will still be a necessity.  The International Energy Agency forecasted the number of cars on the roads worldwide would reach 1.7 billion by 2035 – which is doubled from 2012. But a recent LA Times article contends the magnitude at which people are renouncing car ownership is leading to extraneous parking lots that will soon be repurposed. Based on the increasing overall car ownership numbers, can things actually get to the point that parking garages are so unutilized they can be rehabilitated to serve as shops, gyms and movie theaters instead? Yes, some new apartment developments have reduced their parking space to as low as 0.6 spaces per unit in urban areas, but a further decrease doesn’t appear imminent for the foreseeable future. It’s true the world is amidst a transportation revolution. But cars aren’t going away altogether. Why should parking facil......
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Delivery Madness: Are you ready for Prime time?

Many who deal with package management on a daily basis breathed a hefty sigh of relief in January. The holiday season had passed, which presumably meant it’d be another 12 months before another rush of that magnitude. Well, hold on a minute; there are a few hidden holidays that impact the number of packages delivered but what about “self-created” holidays? Prime Day is Prime Time One wouldn’t think a self-created holiday would create such mayhem. Well, unless that holiday is all about packages. Introducing the third annual Amazon Prime Day, which absolutely fits that billing.  Delivery carriers and managers are advised to gear up for this one, which begins at 9 p.m. ET on July 10. Amazon hypes the event as a “one-day only global shopping event for Prime members.” It’s essentially an online version of Black Friday, and you better believe it makes an impact. The e-Commerce giant launched its second ever Amazon Prime Day on July 12, 2016, and it resulted in the biggest sales day ever for the online retail giant, according to CNBC. Amazon declined to disclose how many people signed up for Prime to participate in the sale, but U.S. orders rose by more than 50 percent compared to the first Prime Day a year earlier. Now that Prime Day is fairly established, it’s a reasonable expectation that the numbers will continue to rise. Last year, our customers experienced a 30-percent increase of package deliveries two days after Prime Day. Here’s hypothesizing that the increase will be even sharper t......
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#1 Question Salespeople Should Ask in Every Sales Presentation


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Show Me The Money! 4 Ways Fiber-Backed WiFi for Apartments Will Create Internet Income

Show Me The Money! 4 Ways Fiber-Backed WiFi for Apartments Will Create Internet Income
Internet revenue is fast becoming the new ancillary income for multifamily apartment owners. Many apartment owners have known for years that Internet is one of; if not the most important amenities prospective residents are looking for. What may not have been so intuitive is how many Internet choices are available to property owners that were not in the market place until now. Additionally, they may not realize all the new business opportunities that are now available by maximizing the “Internet Real Estate” they own. What’s the Current Market Place Like? Up to this point it has been common place to allow the “Big-Box Internet” companies to provide antiquated infrastructure and services to residents. In some cases the property owners are even incentivized to “push” or market the services for financial gain. Although this model has been the norm for years in the multifamily industry, it has fundamentally disregarded huge advances in technology, namely ones dealing with Internet delivery. Compounding this issue are the huge amounts of profit left on the table by property owners. The current model enables monopolistic “Big Box Internet” providers to offer inferior services while making a majority of the revenue from YOUR residents. Unfortunately, there are no good reasons for this mentality to change. They will go on offering inferior residential services for astronomical prices mainly because it makes financial sense FOR THEM.  Think about it…Why cannibalize your billion dollar infrastructure with upgrades, when there is really no push-back from the marketplace to do so?  When you think about it this......
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Vendors: Get on My Good Side and Win My Business

Vendors: Get on My Good Side and Win My Business
Property management professionals have to maintain successful relationships with a variety of people: fiduciary relationships with owners, tenant relations, and vendor relations. Relationships with vendors are arguably as important as having a good relationship with one’s owners because we rely on vendors so heavily during the course of our business. Instead of writing a ‘self-help’ article geared for the property management professional (which there are plenty), I decided to focus on that vendor who is trying to gain my business. During my decade of property management experience, I have noted several pitfalls for vendors, as well as ways they can earn “brownie points”.  Vendors take note! This article should be particularly useful as it is coming not from another vendor, but an actual property manager. Vendor Drop Ins. I get it. Instead of the cold call in which you will be immediately dismissed by a site manager, you want to meet him/her face to face and make a good impression and introduce your business. You plan several communities to visit over the weekend and on Monday you make your visits. Bad move. Why? On any given Monday property managers are dealing with issues that occurred over the weekend, following up on emails, and reporting for their owners. I for one have major reports due on Mondays, as well as payroll. The vendor that makes an unannounced visit at 9:30am Monday morning has immediately made a poor impression. My advice to you, the vendor: Mondays are the absolute worst day for you to “drop ......
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Pitch Us!

The NAA Conference & Expo is next week, and for those who have been before, trying to visit each booth in the Expo is just about impossible, as there are  just so many great companies to visit.  So somehow, we must narrow down our list of booths to visit.  Normally, we don't allow advertising in the comments here, but for this blog we are making an exception!  Vendors, share below why the Insider community should visit your booth!  Who has the best story to tell?

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Signs Restricting Open Carry of Fire Arms !

On January 01, 2016 the open carry law goes into affect in Texas. If the communities want to restrict open carry, they must have a sign posted. The sign must be at least 33" x 33" with 1" block lettering.

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A Better Way to Communicate with Residents

A Better Way to Communicate with Residents
If you’re like most property managers, you’ve developed a method for communicating with your residents. You may not stop to think about how successfully it works. You are probably more concerned with making sure you notify every resident about emergencies, utility outages, or maintenance work that affects the whole community. Maybe it’s time to think about the way you reach your residents. Look at the things you do to get the message out to every resident in your community. Consider the amount of time you’re spending every time you have something important to share with every resident. Thanks to the Internet, people can now look for anything from movie schedules to restaurant menus. Many people prefer cyber-shopping to shopping at local stores. Apartment finding websites that reward people for using their referral links give prospective residents an incentive to take advantage of their offers. Properties need to have websites so would-be renters can look at pictures, find out about amenities, unit prices, and square footage and look at floor plans. They also need a simpler, more efficient way to let residents know about community emergencies or send out routine notices. The following are the most common ways that property managers communicate with their residents. Do any of these sound familiar? Hanging fliers on residents’ doors Manually calling every single resident Putting notices in every mailbox Leaving notices at the entrance to buildings Posting notices where residents go to retrieve mail Posting notices in community laundry facilities If any of these are currently......
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