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Consistent Leadership--Learn From the Restroom

Consistent Leadership--Learn From the Restroom

 

Consistent LeadershipConsistency holds a special place for all different aspects of life.  Even in our subconscious, our mind craves it.  I happened to appreciate that even more reflecting on different restroom experiences I have had in restaurants. 

 

I put my hand in front of the soap dispenser and the motion sensor kicks in and out comes the soap.  I then place my hands in front of the faucet and for that brief moment I was waiting for the water to come out automatically.  Another brief moment passes and I realize there is a manual faucet of which I must turn.  Now on to the towel dispenser, I am looking frantically for the wheel or lever to roll the paper out and then the brain has to make its adjustment and once again it's back to the motion sensor.

 

After reflecting on that for a while, I came to realize that this is really nothing new.  Many restaurants do this, for which I do not know why.  You go from motion sensor to non motion sensor items in order to complete your mission in the restroom. 

 

This made me think of the impact it had on my brain's craving for consistency.  With so many things on my mind, it was amazing to me that an inconsistent restroom experience could contribute to a lapse in productivity and time management.

 

Now take this small insignificant situation and amplify that into our workplace.  If such inconsistency in a restroom contributed to a lack of productivity, how more so would this take place at work if we have to deal with leaders who are changing how business, policies, procedures, marketing plans etc. all of the time

 

If you are a leader in your workplace, is consistency a quality that you keep working on in order to aid to the satisfaction of your team and the overall productivity of each business day?

 
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Amen! On the one hand, change can be a fantastic force for good in terms of ultimately improving one's situation - but on the other, the transition is rarely smooth, and folks get frustrated in the interim between the old and the new. And on the client side, that can be exceptionally hazardous!

Union Bank of California, for example, is in the process of changing the look of their website - I've been getting updates about it for the past month. "We're changing our look!" At the time it seemed strange to me that such a seemingly little thing warranted such hullabaloo, but I'm sure it's extraordinarily helpful to those folks who maybe don't check their online banking every day - so they're not taken by surprise and wondering whether they're on the wrong site! So it's been really great of them to have sent out updates letting their clients know that Change Is Coming.

  Sara Morrill
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I think you hit on one of the huge pet peeves for many workers. They feel that the company isn't focused and flying in too many directions at once. Even worse, they end up working a long time on something that ends up getting lost in the shuffle as the boss has moved on to the new flavor of the month. I actually have this problem myself, and I have to rely on people around me to hold me back just a bit! Of course, it's a balance because a lot of times that sporadic nature is part of the creative process, so I think it can be an asset when controlled properly!

  Brent Williams
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Thanks Sara and Brent. I could not agree with you more. Change is a part of life, but it takes a correct approach and needs to strike a balance. Companies will not grow without change, but the change needs to be structured and well communicated.

  Jonathan Saar

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