Oh, how we dread these difficult conversations!
As Managers, our most important task is to develop our teams. Easy when we are giving high fives and handing out gift cards! What happens when someone isn’t following work rules or is having performance issues? This is the heavy lifting of being a Manager. But, this what sets you apart and makes you a strong leader.
The word GOOD is in quotation marks in the title of this post for a specific reason. Why? ALL feedback is “GOOD”. It may not all be positive, but it is all good – and necessary. To illustrate this point, I have played a game with groups. A person is blindfolded and given balls to throw at a target. When the audience is silent, the person has no idea where the target is in the room and won’t come close to hitting it. When the audience offers direction (“turn right”, “target is six feet away”), they come closer and often hit the target. Translate this into giving employee feedback – the target represents our expectations and without feedback, the chance they’ll meet those expectations is slim.
It is pretty clear WHY feedback is important. However, the actual conversation is where the rubber meets the road. The challenge is especially real for Property Managers. Most site teams are small and being the Manager can be lonely. It’s more fun when everyone can be “friends” and Human Resources or our Regional does the “dirty work”, right?
To all Property Managers (and aspiring PMs): Learning to have difficult conversations is crucial in developing your teams and becoming a strong Leader. This will position your property for its best performance and position you for career growth (promotion!).
Some tips to help you give feedback:
Your employees want to succeed and grow. Stepping out of your comfort zone to have difficult conversations will not only help them grow, but you will grow as well!
“We all need people to give us feedback. That’s how we improve.” – Bill Gates