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Should we hire a 3rd party Craigslist posting service?

Should we hire a 3rd party Craigslist posting service?

During my recent trip to MultifamilyPro's Brainstorming in Houston, I spoke with Allison Crabtree of Bell Partners on the topic of Craigslist. There was one question that was asked repeatedly by attendees:

Should we hire a 3rd party Craigslist posting service?

3rd party posting is the action of hiring an agency to post craigslist ads for a property. Many property management groups, locators, brokers, and individual properties hire 3rd party posters. The fees range from cents per post to hundreds per month.

In order for you to decide for yourself, here are pro's and con's to 3rd party posting services:

Pro's

* Reporting
* Consistency in posting
* Branding/professional appearance
* Reduction of human resources required to post ads

Con's

* Expired ads
* Data/Photo sharing with 3rd party
* Over-posting/under-posting
* Incomplete or incorrect ads posted
* Marketing expense
* 3rd party posting is against the terms and conditions of using Craigslist

The most common reason for hiring a 3rd party agency to post Craigslist ads is to reduce the amount of time onsite staff needs to post. Many communities and property management groups are stuck in the ‘We need to post multiple times per day, in order to remain on page 1″ theory. However, users have become accustomed to searching the Internet using price, keywords and location information. The "Page 1″ theory causes over-posting of ads and consequently the flagging, removal and blocking of ad placement on Craigslist.

Regardless of the posting method chosen, a Craigslist strategy is critical to success. Before posting ads, know in advance the target audience, their preferred search criteria, and establish professional ad templates. When formatted properly, a single ad per property/ per day can be more effective than multiple ads per property/per day.

If an organization decides that a 3rd party solution is required, my advice is to request links to the posted ads, CallSource numbers and tracking of ad impressions to determine the effectiveness of the ad program. Additionally, review posting agreements each month rather than signing long-term contracts.

 
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I offer Craigslist posting in my Get More Leases services, but I'll be the first to admit it's not right for every property. A smaller or stabilized property may have plenty of time to post to Craigslist on their own while a high needs lease up may have other priorities and need a little help. There's no right or wrong way to do it, it's just trial and error for your property, which is why your advice for month to month agreements is a great one.

You've pointed out some great advice for evaluating the need for a posting agent. I just wanted to add that for properties looking into a posting service, look for one that specifically works with apartment communities. There are many posting agencies out there that post a variety of different ads, making them sound generic. A posting agent with multifamily experience is key to making your add look genuine while conveying the correct sales message.

  Morgan Oney
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Not that it's going to stop anyone from being or using a third party craigslist service since CL works so well, do be aware it does violate the Terms of Service, section 8 to use a posting service. "Posting Agents are not permitted to post Content on behalf of others."

  Ellen Thompson
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Great point. This is exactly why many of the legit posting agents (myself included) will design and post the ad, but the actual link for publication will go to the leasing office's email address so that they are in fact the ones publishing the ads themselves.

  Morgan Oney
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You can use RentLinx to post to craigslist - for free - without violating any of the craigslist rules. Craigslist users are looking for fresh, up-to-date rent and availability. They may avoid the ads that look like a professional brochure. The RentLinx Craiglist Helper gives you a nice, clean formatted craigslist post with up to 8 photos via one copy and paste.

  Amanda Schneider
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This post was intended to spark conversation about the pro's and con's of using 3rd party posters. I hope that it does not become a platform for advertising posting services.

@Morgan Thank you for taking the time to comment on my post! This is a hot topic in the multifamily industry right now. There are so many properties struggling with the time it takes to post ads and respond to leads.

@Ellen You are exactly right, posting on behalf of others is permitted by CL TOS. This is listed as one of the 'Con's' above; but many people/companies ignore the rules. Eventually, CL may start charging for posting to combat the over-posting epidemic. It would be a shame to punish those that follow the TOS because of those that do not. However, by charging a small fee per ad it would dramatically reduce the amount of spam, duplicate and phishing ads being posted.

@Amanda RentLinx is a pay-per-lead model, correct? Do you actually post or simply provide the HTML? Providing the HTML would merely make RentLinx a posting tool (similar to vFlyer, RentSentinel, and Postlets). In my experience, leads are grossly represented by 3rd party posters and the email leads are approximately 75% spam.

Side Note: I have experienced greater results by using a Craigslist strategy that includes placing fewer ads. By eliminating the excess ads it becomes easier for properties to meet the posting requirements of their management companies, thereby eliminating the need for 3rd party posting agents.

  Charity Zierten
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I hope I didn't come across as advertising, that certainly wasn't my intention. I just mentioned that we offer that to show the basis for my experience and comments. I'm happy to share all of my advice, strategies, etc. with all my fellow MFI anytime and expect nothing in return.

Charity, I think you hit the nail on the head with fewer posts. I posted to Craigslist for my locator business for about a year on my own, that's how I developed my strategies. It took a while to figure out what worked, but I did find that fewer ads was best, roughly 1 per 48 hours. I rarely have ads flagged and removed and I got good, consistent traffic from it. I actually did all of my locator business based on Craigslist alone for quite some time and it kept me quite busy. I know it all depends on markets as well, but in mine, Craigslist is pretty hot.

I also would hate to see Craigslist charge a fee. I believe there are some markets that do this already, no? Honestly though, I don't think the rental ads are the biggest problem spot on the site though in terms of spam, at least not in my experience. Home sales and car sales categories are completely littered with it.

  Morgan Oney
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@Charity Hi! RentLinx offers a free multi-list service (aka syndication), a pay-per-lead model, and a free Craiglist Helper. Our Craigslist Helper is similar to vFlyer: we provide the html. 3rd party posting is against craigslist rules so we don't do it. Over 40,000 properties use RentLinx. They tell us that many/most of the free craiglist leads are spam, but the leads from the other sites in The RentLinx Network are primarily good quality. With our pay-per-lead model, you don't pay for duplicates, leads from current renters, vendors or spam. You indicate which leads aren't valid with a quick one-click action. Results are guaranteed - if we don't produce real renter phone calls and emails, you don't pay.

  Amanda Schneider
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@Morgan New York requires payment for posting. I could see Texas (the entire state) being the next target for paid listings due to the over-posting of brokers and 3rd parties.

I, too, have done 3rd party posting in the past. I can honestly say that 3rd party posting is even more difficult than it sounds. Now that CL requires telephone confirmation of new accounts, it is especially difficult. I recommend anyone purchasing 3rd party posting services to have a strategy in place to confirm ads are actually being posted and that they remain live for more than a few hours.

  Charity Zierten
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Maybe it's because we are a small company, but I have found that posting Craigslist ads takes all of 20 minutes out of my day...
And Charity is correct, Texas craigslist is inundated with third party postings from locators and brokers...on many forums I have seen end-users frustrated with having to weed through the locator ads which do not give property locations and have mis-information, so I have found the best way to be noticed in a market filled with highly stylized (yet uninformative) ads, it to fall back on the basic Craigslist format....simple, informative copy with 4, well chosen interior shots and a link to my website for more photos and videos. I do use Postlets on occasion, but most of my responses come from my more simple ads.

I would love more ideas on how to cut through the Locator clutter...I don't guess I realized until the Brainstorming Conference that Locators are mainly a Texas phenomenon.

  Carrie White
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@Carrie Thank you so much for commenting! I'd like to address some of your specific comments:

"Craigslist ads takes all of 20 minutes out of my day..." Posting effective ads should take 10 minutes or less per day. With the right training, and with the use of ad templates I think this is possible.

"...most of my responses come from my more simple ads." I think this is especially true in Texas. Also, high-end properties do not receive as many leads because most CL users are looking for a deal.

"cut through the Locator clutter..." Texas is a locator-friendly state and competing against them becomes very difficult. Here's one reason why it might be a good idea if CL were to charge a small fee for ads placed in Texas, to weed out the over-posting locators.

  Charity Zierten
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