This week I discuss how to deal with people like me, developing trust, why you shouldn’t share price too early, how to take control on the phone, and what to do with people that need to “think about it.”
Episode 18 – Dealing with Dominant Personalities
A dominant behavior style can be challenging to deal with sometimes. Today I share some ideas to help you deal with people like me. :)
Episode 19 – Developing Trust
No one likes to be sold. You must build trust with your prospects. I share some ideas on building trust in today's episode.
Episode 20 – Sharing Price Too Early
Price is an important factor, but you need to figure out the motivations of the customer before your share your price.
Episode 21 – Taking Control on the Phone
If you've ever found yourself just answering the customer's questions, then this episode is for you.
Episode 22 – Handling Excuses
Before you let them walk out the door, drill down on that excuse they just gave you. I share some ideas on this today.