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I’m not renting from you if you don’t stand up when I enter the office

I’m not renting from you if you don’t stand up when I enter the office

If that offends you… it's probably because it applies to you.

Call it old school. Call it high standards.
I call it basic human decency.

Let's be honest here:

If you can't stand up to greet someone who might pay your property $20K+ this year…

You're not a leasing professional at all.

You're a warm body in a chair 😭

When a prospect walks in and you stay seated, you're communicating:

→ "You're an inconvenience."
→ "I'm not invested in you enough yet."
→ "This job makes me feel like the Help."

And then people wonder why their occupancy is tanking.

It's mind boggling 😵‍💫

Prospects decide if they trust you in the first 2–5 seconds.

Which means half the market is losing deals before the tour even starts.

Not because of pricing,
Not because of competition,
but because someone couldn't be bothered to stand up.

When I worked onsite, I out-closed entire teams.
Not because I had the best tour path, or had the best days all the time.

I stood up.
I smiled.
I shook hands.
I offered water.
I made people feel like they were the main character because to them, they are.

And guess who they asked for when they came back?

Me 👏🏽 Every 👏🏽 Time.

Customer service isn't dead.
People just stopped trying.

So if your leasing agents stay seated when a prospect walks in?

You don't have a traffic problem.
You don't have a marketing problem.
Heck, you don't even have a leasing problem.

You have a standards problem.

And standards always decide revenue.

I train teams across the country 🇺🇸 every week.
The ones who win have one thing in common:

They act like prospects matter.
It's not like they contribute to you getting paid or anything.

Be brutally honest with yourself:
Would YOU lease from someone who didn't stand up for you?

Exactly.

💬 Comment the laziest first impression you've ever seen on site.

♻️ Repost if your team needs to hear this today.

👤 Follow Mauri B. for uncomfortable truths that will make you stand out in any market.

Let's win together while everyone else reclines in their chair a bit further 😁🙌🏽 

 

Comments 6

Rick Ellis, CPM on Tuesday, 30 December 2025 06:39

Mauri, great words of wisdom and truth. And so "basic" that many onsite professionals have left it behind. Standing also shows appreciation and gets the blood flowing so you can be better engaged! Think about what we say about lazy people; "He just stays home and SITS on his butt all day!" Sitting = indifference. Get oof your butt! Thanks for the reminder.

Mauri, great words of wisdom and truth. And so "basic" that many onsite professionals have left it behind. Standing also shows appreciation and gets the blood flowing so you can be better engaged! :) Think about what we say about lazy people; "He just stays home and SITS on his butt all day!" Sitting = indifference. Get oof your butt! Thanks for the reminder.
Susan E Weston on Tuesday, 30 December 2025 09:24

Agree with Mauri and Rick. Plus, in today's digitalized market and ready access to info, if someone is walking in the door - they are likely informed and taking a major step to experience your community. It should be treated as a big deal!

Agree with Mauri and Rick. Plus, in today's digitalized market and ready access to info, if someone is walking in the door - they are likely informed and taking a major step to experience your community. It should be treated as a big deal!
Guest - Carrie McKenzie on Tuesday, 30 December 2025 10:02

Agree! It’s a shame how uncommon this practice and courtesy is in today’s environment. I talk about this all the time to my teams.

Agree! It’s a shame how uncommon this practice and courtesy is in today’s environment. I talk about this all the time to my teams.
maria bereket on Tuesday, 30 December 2025 12:11

Mauri, what a great article! Wisdom that contains real financial growth for a property. Renters are not an inconvenience, they are the reason apartments are built! None of us, no matter what our role is, should stop trying to focus on the customer. We need more articles like this.

Mauri, what a great article! Wisdom that contains real financial growth for a property. Renters are not an inconvenience, they are the reason apartments are built! None of us, no matter what our role is, should stop trying to focus on the customer. We need more articles like this.
Guest - Ureka Gordon on Sunday, 04 January 2026 08:39

This is mandatory at all of our properties.
Great article!!

This is mandatory at all of our properties. Great article!!
Christina on Monday, 05 January 2026 08:38

This is a great article and an important reminder. At Sales Inc., we consistently incorporate this practice into our training. Our leasing expert trainees are required to stand whenever anyone enters a room, and they are expected to maintain this practice while on-site as well.

This is a great article and an important reminder. At Sales Inc., we consistently incorporate this practice into our training. Our leasing expert trainees are required to stand whenever anyone enters a room, and they are expected to maintain this practice while on-site as well.
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Monday, 05 October 2026