Lisa-This is great! I too used very similar management skills. Thanks, for your positive input.

LT - Simple is as successful does. Great ideas, although easier said than to initiate. I like rule #2 because it gives your staff an improved sense of accomplishment and confidence, gives the resident an increased sense of imprtance and self-worth, and creates a stronger sense of unity on the property.
WHen I was a PM, my strongest rule on the property was that I carried an open door policy - with my staff, residents, and vendors. Social visits were welcomed as they helped to reinforce positive relationships. Staff dropping in gave me an opportunity to gain and give feedback in a more relaxed manner. As vendor visits increased in frequency, so did the drop in wait time for shipments and the amount of freebiew for my staff.
Who can say no to freebies?

Well, as the manager you set the tone for how your property is seen from prospects and resident. As a Disney street cleaner once said, "We are all always on stage." In addition to your 1 and 2. I used the hello distance technique and at the end of the day reviewing the guys worksheet I would always ask (so they were always prepared) what was the best part of your day. Also, no matter how bad my day was nobody ever new. I remained positive and supportive at all times. It is easy for people to hop on a downward spiral. Thanks.:)

Well, it is easy and cost is zero. Every person part of my team was responsible for saying hello to everyone in ear shot or wave hello. My grounds person asked my what if we do not know them. My response was saying hello will not only make people smile, we will be known as a friendly property. Once we (management) started doing it everyone (all the residents to each other etc.) else did too. It was great.

"It's all in the presentation," applies beautifully to your strategies. If we approach an opportunity believing it will turn out well, it usually will. Just like when you're in a bad mood and you force yourself to smile, your mood actually does get better. Thanks for these great practices!