A recent post online:
“I’d love to show up to a tenant’s job and cause a scene like they do in the leasing office.
Show up at your Walmart and yell at you because my eggs were cracked.
Hit other people’s buggies and say it wasn’t me.
Threaten to throw away my reward card
Get to the front of the line at check out and only pay half the bill.
Complain about how overpriced the groceries where (misspelled) and terrible store is …
Ask to “speak to the Manager”
And respond with, “Well I’m only paying half the bill because my eggs were cracked.”
We deal with so much”
Out of 62 comments (and there may be even more by this point), I don’t think there was one response that disagreed with the Poster. Many commiserated with her and joined in with agreement in earnest. I know the post was meant to relieve stress and validate her feeling of frustration. I get it.
The thing is though – we work where our Residents LIVE, in their homes, not the other way around.
What are we doing to help our onsite teams feel better, feel less bullied by some Residents, and relieve the stress as we move into high leasing season? Venting online cannot possibly be the best way to ensure our teams are cared for, being heard, and assisted in strengthening their relationship management skills.