Enter your email address for weekly access to top multifamily blogs!

All Things Property Management

All Things Property Management is a one-stop destination for folks interested in learning more about managing real estate. Broken down into a variety of targeted columns, the information that you are looking for is easily accessible — from investing tips and best practices in The Intelligent Investor to the real-life dilemmas of property managers in Stories from the Front Lines. We’ve brought on contributing writers from across the country to share their respective expertise with you, whether you’re a landlord, a professional property manager, or an association board member. Your feedback, participation, and comments will help us deliver the information you need most.

Minimizing the Cost of Vacancy

By Ben Holubecki, STML Realty Group, Glen Ellyn, IL

As a professional property management company we have found that one of the most difficult concepts for rental property owners to grasp is the true cost of vacancy.  Investors who have been in the rental game for a while understand that in almost all cases the greatest expense they will experience over the life of their investment property will be the cost of vacancy due to lost rent and preparing the property between tenants.  100% of our managed properties have or will go through a vacancy and prep period.  Based upon our experience in managing this process literally thousands of times we provide the following advice to our property owners to help minimize the costs associated with turning around the property and to expedite the placement of a new tenant to begin collecting rental income again.

Get started now.  The worst thing that can be done is to wait for any particular task to be completed before starting on the next.  The game plan should be in place the day the tenant vacates the property.  Vendors should be ready to come in and provide quotes, marketing efforts should be getting put into place, and a firm deadline for completion of the necessary clean-up/repairs should be determined.

Get your utilities in order – Make sure your utility accounts are in order as soon as your tenant leaves.  Nothing is as frustrating as having the carpet cleaners or painters show up to an empty property with the electricity or water shut off because the accounts did not get transitioned properly.  This can add days or weeks to your vacancy time.

Deal with your paint – This is an area where we see most owners overspend.  Paint needs to be carefully examined and a strategy determined to minimize cost and address necessary issues.  Very rarely does an entire home interior require painting top to bottom between tenants.

  • Ceilings do not get abuse like the walls.  Unless your tenants are heavy smokers or very messy cooks you can often get away without repainting the ceilings eliminating quite a bit of cost.
  • You should consider painting walls instead of whole rooms.  This is especially the case in bedrooms and other fully enclosed rooms.  In many rooms a piece of furniture such as a bed or sofa rubbing against a single wall does most or all of the damage to the paint in that room.  Consider making that wall an accent wall if you can’t match the color.  If you kept the paint or can match your colors then paint that entire wall only.  Try not to “touch up” areas smaller than an entire wall unless your paint matches exactly.  Paint the entire wall instead.
  • Never paint anything flat white except your ceiling.  Many people think that white paint makes a home look clean.  It does until you touch it, then it doesn’t look so clean.  If you must use white only use a semi-gloss or another cleanable finish in bathroom or kitchen areas if desired.  Otherwise, stay away from white walls in rentals. If you are not doing it yourself then get a couple of quotes.  Painting labor costs vary greatly, especially in this economy.  There is no shortage of painters searching for interior painting jobs. You have control.  Negotiate yourself a good price, especially if this is a small job.

By making good decisions regarding paint we commonly turn $3,000-$5,000 whole house painting proposals into $300-$500 worth of walls and touch up paint. These properties end up just as clean and marketable as they would have been if the whole home had been painted.  We also cut days off of our vacancy time by eliminating the painter’s schedule.  The lesson is not to go crazy with the paint.  Make choices that will make or save you money.

Carpet & flooring – If you are fortunate enough that your rentals have hardwoods or laminate throughout then you don’t have to deal with the pain of rental carpeting.  However, if your rentals are like ours then a large majority of them are partially or fully carpeted.  There are a wide variety of opinions regarding what constitutes “acceptable” rental carpeting.  Do not utilize your own living standards to determine if you should replace your carpeting.  Many owners do exactly this and replace carpet that has 1-2 rent cycles left in it.  Get the most out of your carpeting and do not replace it unnecessarily.

  • Clean it first.  Some look at it as a waste of money to clean carpet that may eventually be replaced.  However, we have seen literally hundreds of cases where we believed carpets to be unsalvageable, we had them professionally cleaned, and they looked nearly new once the cleaners were done.  Good professional carpet cleaners utilize some pretty strong cleaning agents that get out dirt and stains that you may not think possible.  Many can also repair or patch burn marks or persistent stains.  The average cost of our carpet cleanings is $200 vs. the average carpet replacement at $2,500.  It is almost always a good bet to try to clean it first.
  • If you must replace it go cheap. We don’t advocate throwing in the lowest quality product for the sake of being cheap but there is no certainty that you will not be replacing this carpet again for your next tenant. It certainly won’t last forever and typical rental carpeting lasts 2-3 tenants.  We generally purchase inexpensive mid-grade rental carpet and go with upgraded padding to account for the lack of cushion/thickness. Clean and new is much more important than comfort when it comes to most rentals outside of the high-end market.
  • Be careful with Berber.  It is a good product and many people like the durability but Berber has 2 big drawbacks in rentals.  1) It does not clean well at all.  Even normal traffic dirt that will clean out of standard carpeting will not clean out of a light-colored Berber.  2) Berber snags.  Most of the Berber I see in rentals has at least one damaged area caused by furniture snagging the carpet.  This is generally not repairable.
  • If lower maintenance flooring is an option, consider it.  Laminate, tile, and hardwoods are not cheap but over the life of a rental can save thousands in repair and replacement costs.  If you have the option to lay flooring other than carpet you should at least give it some consideration.

General repairs – I won’t spend too much time on this section as it is pretty clear that broken items need to be fixed.  We just caution owners not to overlook the small items.  We want to be sure that all of the doors open and close easily, that locks lock, windows open and close, faucets don’t leak, screens are not torn, etc.  Sending a handyman through the property for a few hours to check and address these minor issues may save literally hundreds of dollars of service calls and hours of time to coordinate service calls once a tenant is in place.  It is always easier and cheaper to complete repairs in a vacant unit rather than deal with those issues once the tenant is in the property.

Clean the place! – We are routinely asked by new rental property owners what is the most important factor that renters want to see when they come to view an available rental property that we have on the market.  They expect that location, room sizes, or staging is going to be my response.  I always give them the same answer.  The most important thing that renters are looking for today is a CLEAN HOME.  There are a lot of rentals available in almost every geographic area.  The single most important factor (even more than rental price) that we see between the homes that rent quickly and those that sit on the market for extended periods of time is cleanliness.  We strongly recommend having every property that we lease professionally cleaned once carpet, paint, and general repairs are complete.  Within our suburban Chicago market the average cost to clean a home from top to bottom is $150-$200.  This is a tiny investment as compared to the benefits of having a home to market and show with gleaming bathrooms, cabinets, and appliances.  That $150 can literally cut weeks or months off of the time the property sits vacant by helping generate more applications from interested applicants.  If you have very limited funds and can only choose one thing to do to a rental property cosmeticly, have it professionally cleaned before putting it on the market.  This item definitely provides the most bang for the buck.

By following these general rules it is possible to significantly reduce costs when turning over a rental property.

Property Management Software Rental Property Management Software Landlord Software HOA Software Property Management
Rate this blog entry:
This comment was minimized by the moderator on the site

I always make sure that my rental contract includes the tenant allowing me to show the property the two weekends before they move out for 2 hours. Once I have their notice, I call and arrange when that will be, as far in advance as possible and then do a walk through with them BEFORE I bring perspective tenants through. I also always have lots of pictures of the interior so I can post those to help people decide in advance if the property is something that interests them.

This comment was minimized by the moderator on the site

To cut down on the time spent making repairs, I always inspect the apartment 2 weeks before the vacate date. I order any supplies needed and start on repairs a week before their vacate date. I can usually catch most of the repairs needed and cut down a half a day or more on turnover time. I also leave a list of resident responsibilities when vacating to assist with the amount of cleaning that has to be done by our cleaner. This can also cut down on turnover time.

  Sandy Martin
This comment was minimized by the moderator on the site

Both of you seem to have very proactive approaches - definitely the key to cutting down turn-around time.

  Buildium LLC

Comment Below

  1. Posting comment as a guest. Sign up or login to your account.
Attachments (0 / 3)
Share Your Location
  What I look for in top leasing talent.   Most blog posts about the characteristics of the effective leasing professional would start with words like positive attitude, goal oriented, relationship driven, and committed to service. You would add qualities like professional in image and self-motivated; someone who loves people. The usual stuff we have heard forever!   These are all admiral traits and ones we would love to see in all the onsite team. Right?&...
Building a Better Multifamily Brand From the Ground Up Why is branding so important to business? The term “brand” has evolved over the years, and in today’s highly competitive world, brand simply refers to the way the public perceives your entity.  People have brands, businesses have brands, properties have brands — whether they’re carefully crafted or not. This can be factual perceptions (it’s an apartment building in downtown Chicago) or emotional ones (it’s vibrant, romantic, or trustwor...
Ensuring that your building is both secure and safe is essential for its chances of long-term success. Security is often most heavily considered when a building is first being planned. Still, it’s important to revisit your security plans each year to ensure that the technology in place continues to create a safe, low-risk atmosphere. What are you doing to create and update your building’s security plans for 2022? Review the following to ensure that you don’t miss out on any key segments as you f...