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Nobody is "Just" Anything

I talk to site staff all the time. It's a big part of my job. And I love spending time speaking with site personnel. They are the heart and soul of our industry and the 'face' of their management company or owners. 

And I find one thing that many site staffers do that I want to change. But I need your help to do it. Next time you (if you work on a property) are describing your job to me or anyone else, please don't say, "I'm JUST the property manager" OR "I'm JUST a leasing professional" OR "I'm JUST a maintenance person." You are SO MUCH MORE than 'just' anything!

You wear dozens of hats, you create the success at a multi-million dollar asset, you touch thousands of lives over your career...you are not 'just' anything. 

You are a multifamily professional. Say it with pride and drop the 'just'. Please.

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This comment was minimized by the moderator on the site

Along the same lines, something that drives me up the wall is when I hear people talking about the range of positions that will be attending a particular event, (i.e. "Every one from the corporate office down to the housekeepers and...

Along the same lines, something that drives me up the wall is when I hear people talking about the range of positions that will be attending a particular event, (i.e. "Every one from the corporate office down to the housekeepers and groundskeepers will attend the trade show...") It drives me absolutely batty--the "down to". I wish people would just say instead, "Associates from all different management levels will be represented, including Regional Managers, On-site Management/Leasing teams and On-site Maintenance teams..."

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  Amy Moye
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Excellent point, Amy! We really need to examine our language. We set up perceptions (many of them false) when we speak that way. I love the way you phrased it. Well done!
Thanks for commenting.

  Lisa Trosien
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Lisa,

I couldn't agree more! Without those team members who are "just" anything, the rest of us wouldn't have jobs. We all need to work at truly putting a place a shift in how all positions are treated. I think that our industry has gotten to...

Lisa,

I couldn't agree more! Without those team members who are "just" anything, the rest of us wouldn't have jobs. We all need to work at truly putting a place a shift in how all positions are treated. I think that our industry has gotten to a point where verbally the upper echelons will say that all positions are equally important, but I don't always see this in practice in the way that different positions are treated. Not saying that people are necessarily being treated poorly, but do feel that sometimes the interactions are not what they need to be to make sure that all positions feel as important as they are.

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  Karen K
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Working at properties where people live is so important because this is the place where people come after they work, it is where they relax, intertain friends, cook, live, it is their shelter! So, when a manager or any property staff goes to...

Working at properties where people live is so important because this is the place where people come after they work, it is where they relax, intertain friends, cook, live, it is their shelter! So, when a manager or any property staff goes to work, they influence people lives either in a negative or positive way! You are not working for a company, you are the company! So, it is not a job, it is a way of life and you have to treat people the way you want to be treated and care for them as if they were your very own blood! No one should see themselves as just, because you touch peoples lives!!!!!!!!

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  Nate Thomas
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Completely agree Lisa. Our subtle language choices can really give false importance or lack of importance to key rolls within an organization. We need to view our collective rolls more like pieces of the same pie....not in an hierarchal...

Completely agree Lisa. Our subtle language choices can really give false importance or lack of importance to key rolls within an organization. We need to view our collective rolls more like pieces of the same pie....not in an hierarchal pyramid. We are working together towards the same goal of success, all team members should feel that value and impact. As Nate wonderfully points out, we "touch peoples lives".

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  Sarah Greenough
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I'm just the fabulous Property Manager!!;D

  Crystal Finch
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There is no question that this attitude pervades and invades our industry. I have encountered that many times in my long career of training,leasing, coaching and inter acting with other multi family professionals.I do not have a magic pill that...

There is no question that this attitude pervades and invades our industry. I have encountered that many times in my long career of training,leasing, coaching and inter acting with other multi family professionals.I do not have a magic pill that would make negative thinking positive but I do think attitudes must change both in the person and in the company. Anyone who does training of any sort must try to counter this attitude by showing the strengths of the staff and of the company. A sense of pride in your own work and in the philosophy of the company is very necessary to start with.Once this happens then it is transferred on to your prospects. They feel it when they arrive at the site and my mystery shoppers can detect this negativity a mile away.In the shoppers own way they do try to put a positive spin on it in the reports I get. This is one reason why my clients are going to video shopping. "What you see is what you get". This is why the industry at least in the metro DC area is leaning toward video shopping.

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  Elesa J. Kassoff
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Totally agree, Lisa. If people diminish their own contribution, they diminish the success of the property as a whole.

  Christopher Higgins
This comment was minimized by the moderator on the site

For whatever the reason, when one feels "less than", I think it is vital that the person go clear the negativity! I know if I feel this way, most of the time someone walks in the door and completely chases those feelings away - if it is a...

For whatever the reason, when one feels "less than", I think it is vital that the person go clear the negativity! I know if I feel this way, most of the time someone walks in the door and completely chases those feelings away - if it is a Prospect, we connect - it's fabulous! If it's a vendor, we communicate - it's uplifting. If it's a Resident - we laugh and I feel whole again. If it's another team member we talk and it's easier to shift the focus back on being the best person I can be. Thanks, Lisa, for bringing up this topic! No one can maintain his or her self confidence if the ego is deflated. So - maybe all team members should try to remember we're all in this together, at all levels.

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  Mindy Sharp

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