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Property Managers and Landlords – How to Handle Tenants Repair Requests

Property management companies, landlords or property managers – try responding promptly to address the tenant’s requests. In some extreme cases, the tenant may be entitled to withhold rent and your property management company could be held accountable for personal injuries as well.

 

Property Management Handle Repair Requests


Guide to Handling Tenants Repair Requests:

1. If you’re not available by phone at anytime, make sure that you have some type of answering or paging service available at all times.
2. Provide all tenants with several copies of Maintenance/Repair Request forms when tenants move in.
3. Make additional forms readily available to your tenants. 4. For all telephone requests, complete the form and file it in the tenant's records.
5. In responding to all complaints, you may want to verbally follow up and then provide a written response. 6. As a rule of thumb, you should try to fix problems within 24 hours that may cause major inconveniences to the tenant and less serious requests within 48 hours.
7. Use a 24-hour repair service if required for personal security and safety problems
8. Be sure to comply with state and local laws and ordinances

It is important to take action at the earliest to address the tenant's repair requests.

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