Dear Abby:
I've lived at Happy Hills Apartments for almost one year now. I like it here. It's clean, the rents are a little pricey but I believe that you get what you pay for so I'm not complaining about that.
When I looked here a year ago, everyone couldn't have been nicer. They gave me a little 'thanks for looking' gift when I first came out, and they stayed in touch with me through my whole apartment search. They were so attentive that I felt I'd be well taken care of here. But that's changed. Actually, it changed right after I moved in.
It seemed like once I filled out the lease, they sort of forgot about me. I'd go in the office to drop off my check or give them a service request and they either didn't remember who I was or had to ask me my apartment number. I didn't like that. They also would interrupt talking with me to take phone calls for people who wanted information on the apartments. I think that's just rude.
A couple of times, I had a package notice and I asked them if they could put it in my apartment because I wasn't going to be home in time to pick it up. They said they would do it if they weren't too busy. Once, I got the package. Another time, I didn't.
It's been like this for a while now, but today was really the last straw. I got this letter from them that was CLEARLY a form letter. It started off: Dear Resident - like once again they don't know my name. The next line was, "Believe it or not, it's been almost a year since you made Happy Hills Apartments your new home". It wasn't even on real letterhead paper; it was a copy and it sort of slanted off the page. You know what I mean.
Oh, and it also had a RENT INCREASE in it.
I don't get it. They work their butts off to make me feel special and once I move in they are all form letters and 'who are you?'. They are taking me for granted and I just don't get it. I guess they just assume I'll renew. They need to rethink that.
Yours truly,
Used and Abused