Enter your email address for weekly access to top multifamily blogs!

SageWater Insights

Innovations From the Leaders In Pipe Replacement

Repiping For Resident Retention

Repiping For Resident Retention

Proactive Planning For Worry Free Plumbing & Resident Satisfaction

In our last blog post, we recommended that the New Year serves as a good reminder to assess and inspect your piping systems to ensure they are in proper working condition and not showing any dangerous signs of aging.

Taking proactive steps to maintain a functional and leak free plumbing system is one of the key elements of providing a comfortable home and keeping your residents happy.

In the age of ‘everything online all the time’, bad news spreads quickly and residents are leveraging various online channels (BBB, Yelp, Google Reviews, Facebook, ApartmentRatings, and others) to communicate their displeasure and frustration.  Every property has residents looking for opportunities to criticize their community, and there is no better reason to criticize than having a plumbing leak that does a lot of damage.

If your community is having or has had its fair share of leaks, it is critical to remedy the situation quickly and decisively to avoid this resident criticism.  If leaks are not immediately addressed, residents feel as though the property does not care about their living conditions, personal belongings, safety or well-being.   From a resident’s perspective, a leak, no matter how small, is a real emergency, so it’s critical that your property has effective and clear communication protocols in place to keep residents informed on the steps being taken to remedy the problem.

Properties that have repeated leaks are often faced with considerable resident dissatisfaction, lowered resident retention and increased costs (insurance premiums, water extraction, mold abatement, plumbing repairs, maintenance overtime, damage repairs, and sometimes even legal fees).   It’s these properties that should consider a property-wide repipe.

By replacing a leaking piping system, properties can eliminate the costs and concerns that come with repeated leaks, and ensure years of worry fee (and maintenance free) plumbing.  The increase in resident satisfaction that comes from living in a worry free community is a significant component of increased resident retention.  Repiping a repeatedly leaking property is a great way to show residents you care, and are investing in their wellbeing.

By being proactive with the maintenance or (if required) replacement of your plumbing systems and having an overall effective and meaningful communication strategy, you can set yourself apart from other communities and have a positive impact on your resident retention.

For more pipe replacement insights, visit us online at www.sagewater.comcall us at (888) 584-9990, or email me directly at This email address is being protected from spambots. You need JavaScript enabled to view it..  

Rate this blog entry:

Comment Below

  1. Posting comment as a guest. Sign up or login to your account.
Attachments (0 / 3)
Share Your Location
When you own or manage a multifamily housing complex, one simple backed up sink can cause problems for many residents. Knowing how to prevent common plumbing problems is essential to keeping your residents comfortable and your building protected. Common Issues for Apartment Buildings  What type of plumbing issues do apartment buildings face? The truth is, apartment buildings can face the same issues any residential building faces, from backed up toilets to plugged up drains. The differenc...
A neglected plumbing system is a ticking time bomb As buildings age, building components need to be replaced—some more regularly than others. The best property managers know what these components are, and they plan for (and, more importantly, communicate regarding) their replacement well in advance so building owners can budget and be prepared. Unfortunately, many building components are hidden and therefore easily overlooked. To make matters worse, some managers and owners operate under the ...
Epoxy pipe lining is often viewed as an alternative to replacing the old piping with a completely new system.  In theory, the lining process involves coating the inside of the pipes with an epoxy resin to seal off pinholes and corrosion, creating a lasting solution to solving your pipe problems.  That’s the theory. In practice, the challenges with epoxy are numerous: For one, there is no way to know how well the epoxy adhered to the inside of the pipe, and if an even coat was achiev...