Multifamily marketers: your renters aren't searching the way they used to, and your digital strategy might be stuck in 2015.At AIM 2025, a panel of industry leaders from REACH by RentCafe, Yext, and Fogelman dropped a serious reality check:
Generative Engine Optimization (GEO) is already reshaping how renters discover your properties.
And if your strategy still revolves around Google keywords and ILS listings… you're about to fall behind. So, What Is GEO?
GEO = Generative Engine Optimization. It's how you show up in the answers AI tools give renters, tools like ChatGPT, Perplexity, TikTok, and Google's AI Overviews. Instead of: "2-bedroom apartments near me"
Today's renters are asking: "What's the best dog-friendly apartment in Denver with quick maintenance and nearby cafes?" And they expect a straight answer. That answer might come from ChatGPT.
And it might not include you.
Why This Matters for MultifamilyThe game has changed. AI tools don't "rank" results—they recommend answers based on trust signals, reviews, and how clearly your content answers real-world questions.
If your property's digital footprint isn't optimized for AI, it's not optimized, period.
4 Ways to Win at GEO (Without Hiring a Whole New Team)Don't just hope residents say something nice. Ask them to mention the things future renters (and bots) care about:
Replace robotic copy with question-driven content.
Google, Apartments.com, Yelp, Bing, Apple Maps. Incomplete or inconsistent info kills trust with search engines and humans alike.
4. Think Connected ContentLink your FAQ page to your listings. Reference your blog in your resident newsletter. Create a trail that bots can follow and assemble.
GEO is the new baseline for visibility. Multifamily operators who adapt fastest will show up first, especially as generative search becomes the default.
So… are you the answer AI recommends?