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Suppliers, Have You Ever Been Guilty of This?

Suppliers, Have You Ever Been Guilty of This?

I saw this post from Amy L. Harris on the Multifamily ShareSpace about her pet peeve of suppliers going over her head if they are not getting answers quick enough.  I’d actually love to turn this into a positive moment for sharing what suppliers should do instead!  Suppliers, if you had a situation where you thought the sale was stalled, what is a better way to handle this, rather than trying to go over your prospect’s head?  Those on the property management side, what is a better way for suppliers to approach this situation, so it can be a positive process rather than a negative?  Please share your thoughts below!

P.S. Thank you Amy for sharing your story so we can all learn a little bit about how to better work together!

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I get it and understand why you're annoyed, but I hope you'll give him or her the benefit of the doubt. Some people are simply more aggressive than others but sometimes deals get stalled or you get "ghosted" as a vendor... which means there's just no response for a period of time. As you know in sales, you're reporting to a boss who asks you (quite frequently sometimes) about the status. Perhaps this person just needed a response, whether it be "reach back out to me next month. I have more pressing matters" or "this has been put on hold for a while." This gives them the info for their reporting and allows them to ask if they can follow up with you at a later date. It all comes down to communication which is key in any relationship personal or otherwise. In sales, there's nothing worse than respectfully sitting in the holding pattern of a decision to find out that your prospect has gone with a competitor. It can be a bitter pill to swallow

  Suzanne Guille

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