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Property Management Blogs

Industry-related blogs are a great way to pick up expert tips, tricks, and insider knowledge quickly and for free. But, of course, there are a lot of blogs out there. Since you only have so much time in the day to surf the web, here’s a quick run-down of five property management-related blogs you should be reading. Marketing and More Property management veteran Mike Brewer, who runs the M Brewer Group blog, is one of the most seasoned and consistent bloggers in the industry. While his blog focuses in large part on marketing, you’ll also find various additional industry topics included as well. Brewer has his fingers on the pulse of current industry conversations, so this blog is a great place to stop by to get a quick gauge of what’s currently being discussed by industry professionals. Cyber Consultant With Behind the Leasing Desk, Seattle-based property management consultant Heather Blume provides readers with musings on the industry and insights on how to up your property management game.  On her blog, Heather writes about everything from staff-related training class excerpts to tips for greening up your property. With quick, snappy reads, this blog is a great place to pick up a mish-mash of ideas to help you better your own business, including everything from tenant retention to customer service. Property Renovations Though Brownstoner.com’s Renovation Blog is Brooklyn-based, property managers from everywhere can learn a lot from the site’s home renovation section. If you’re the type that likes to take on projects—or if......
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The Value of Tenant Forums

As a property manager, you have a great resource that shouldn’t go untapped right at your fingertips: your tenants. For as well as you know your property, most property managers don’t actually live on-site. Because of this, your tenants are more qualified than anyone else to provide insights into potentially beneficial changes, improvements, and upgrades that can make your property more appealing—and perhaps even more valuable. You can solicit information from tenants in a number of ways: through an old-fashioned suggestion box either on-site or at your property management office, through an online form, or through a questionnaire for tenants to fill out upon move-out (or at any other point during their residency at your property, for that matter). In addition to all this, when it comes to encouraging tenants to share their thoughts and suggestions, property managers may want to consider taking a cue from condo associations. Hosting forums on an annual or bi-annual basis for tenants to submit ideas for changes and/or to vote on potential changes you are considering rolling out at your property is a great way to not only receive important feedback, but also to bring tenants together to brainstorm and share ideas that you may have never even considered. Though you have the ultimate say about what does or does not happen at your rental property, receiving this sort of organic feedback can lead you in the right direction, providing a lot of insight into what tenants do and do not want to see happen......
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Snow Removal Done Right

If you live east of Nebraska, chances are you’ve spent a lot of time thinking about snow lately. As cozy and idyllic as it can be to watch flutter to the ground when you’re safely tucked away by the fire in your living room, snow is a very different beast when you’re forced to contend with it. Particularly this winter, when a new blizzard seems to be blowing in on a weekly basis. As a property manager, contending with mother nature is part of the job description. Some cities even have laws mandating that you are legally responsible for removing snow and ice from the public sidewalks in front of your property. Even if your town doesn’t have such laws, it’s still in your best interest to get rid of that snow. Should someone happen to slip and fall in front of your property—which is all too easy to do right now—you may be legally and financially responsible. Let’s begin by looking at the areas you’ll want to shovel: A clear path leading from the sidewalk to your property’s entry door. A clear path leading from the driveway/parking lot to the closest door. The driveway. The sidewalk area around/on your property. In addition to shoveling these areas, you will also want to scatter salt and/or sand to ensure people don’t slip on any remaining ice. With that in mind, what are your options for removing snow and ice? Do it yourself. If you opt to remove snow yourself, remember, it can......
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Who Says T.V. isn't Educational?

One of the great benefits of the reality television craze is that distance education no longer has to cost any more than the price of your monthly cable television subscription. Of course this certainly does not apply to all sectors of reality television, but when it comes to house-flipping and home improvement shows on channels such as A&E, HGTV, and TLC  it certainly is possible to mix entertainment and education. Here are a few of our favorite TV shows that offer up some great business-minded take-away. Designed to Sell, HGTV Designed to Sell is perfect for those real estate investors who have done the hard work of renovations and are ready to flip their home. Or, for that matter, for anyone who is looking to sell their property and wants to command the best price possible. This show is inherently budget-friendly, with the premise of providing sellers with a maximum budget of $2,000 to invest in making their home as appealing as possible to would-be buyers (and, thus, maximizing the sale price). Designed to Sell relies on the expertise of interior designers, stagers,  and home improvement gurus, bringing a team of helping hands straight into your living room. Income Property, HGTV Though Income Property is geared toward first-time buyers who are looking to make some money from their homes by renting out rooms within their homes to cover their mortgage, host Scott McGillivray offers up a ton of tips that property managers can apply. With ten years of experience under his......
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Property Managers and Landlords – How to Handle Tenants Repair Requests

Property Management Handle Repair Requests

Property management companies, landlords or property managers – try responding promptly to address the tenant’s requests. In some extreme cases, the tenant may be entitled to withhold rent and your property management company could be held accountable for personal injuries as well.

 

Property Management Handle Repair Requests


Guide to Handling Tenants Repair Requests:

1. If you’re not available by phone at anytime, make sure that you have some type of answering or paging service available at all times.
2. Provide all tenants with several copies of Maintenance/Repair Request forms when tenants move in.
3. Make additional forms readily available to your tenants. 4. For all telephone requests, complete the form and file it in the tenant's records.
5. In responding to all complaints, you may want to verbally follow up and then provide a written response. 6. As a rule of thumb, you should try to fix problems within 24 hours that may cause major inconveniences to the tenant and less serious requests within 48 hours.
7. Use a 24-hour repair service if required for personal security and safety problems
8. Be sure to comply with state and local laws and ordinances

It is important to take action at the earliest to address the tenant's repair requests.

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Making Time for "Me Time"

It’s a well documented fact that Americans take less vacation time than business professionals in any other culture. According to a disturbing analysis in a May 2007 Businessweek article, “Americans take even less vacation than the Japanese, the people who gave rise to karoshi—the phenomenon of being worked to death.” While it’s certainly admirable to be a hard worker, there’s also a fine line between dedication and over-doing it. The truth of the matter is, taking time off work is important—not only does it give you the chance to attend to the rest of your life, but it also provides the opportunity to mentally rejuvenate and the distance to remain excited about your job over the long haul. Both of these, after all, are ultimately integral to your business success. Even if you’re already sold on taking time off work, that doesn’t mean it’s always easy. Many property managers simply don’t have support staff. In other words, if you’re not doing the job, who is? When you’re dealing with tenants, work can come at any time on any day–it’s just not always as simple as a weekend or scheduling vacation time. So how do you take time off? Here are our five favorite tips to help make that “me” time more easily obtainable. Tip #1: Plan Ahead If you’re one of those personality types that has a difficult time relaxing when important deadlines are on the horizon, make sure you plan your relaxation ahead of time. Yeah, yeah—we know it sounds a bit counter-intuitive. But......
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To Sublet or Not to Sublet: A Tenant's Perspective

Throughout the course of my college and young professional years, I moved quite a bit — to new student housing, then back home for the summer, then to a new city for a new job. Throughout the course of these events roommates were shuffled and I encountered several different subletting scenarios, each of which was handled differently. For sake of better understanding a tenant’s reasons for subletting, I thought I would share a couple of the different scenarios that I encountered. Scenario #1: The Summer Sublet I first found myself subletting the summer following my graduation from graduate school. I hadn’t yet landed a job and wasn’t prepared to move back in with my parents, so I found an apartment to sublet in a condominium complex near a local University. I didn’t know the student whose room I was subletting or either of his two roommates, but the place was clean, spacious, and I’d have a balcony off of my room. I was psyched. In this scenario, I simply paid rent to the tenant whose room I was subletting. He asked for a $300 security deposit and then I mailed him a rent check every month for the duration of the summer. I wasn’t in my new place very much and was always quiet and respectful, so the situation worked out great — I even got my security deposit back. That said, I’m pretty sure the property managers had no idea that I was living in the apartment or that it......
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Property Management New Year's Resolutions

New Year's property management resolutionsAs 2010 draws to a close, it’s a good time to reflect on lessons from the past year and apply them to the future. As you prepare to move into 2011, be sure that you know not only what didn’t work in 2010, but also what did. After all, the goal is not to create a cycle of constantly tweaking systems and procedures but, rather, to find methods that work optimally for you and your tenants and stick with them. For an overview of where 2010 leaves you, begin by honestly asking yourself the following two questions: What was the highlight of my property management year? What was the lowlight of my property management year? When you’ve answered both of these questions, you should have a good idea of where you stand. Say, for example, that the highlight of your year was filling 40 percent of your available vacancies throughtenant referrals. This indicates that you are doing a great job of keeping your units in good shape and keeping tenants happy—in other words, in both of these realms, you’ve already found a formula that works. Though you may want to make little adjustments in these areas here and there, for the most part, you should continue doing exactly what you’ve done in 2010 on into 2011. Conversely, once you’ve come up with the lowlight of your year, you’ll want to determine why it happened and what needs to be changed in 2011 to prevent a similar occurrence from happening again. Let’s say, for example, ......
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Happy Holidays Equal Happy Tenants

It’s the holiday season, and no one wants to be the neighborhood Scrooge. Those tenants that want to go all out when it comes to decorating for the holidays can do so in their own units, but it’s also nice to incorporate subtle bits of holiday cheer to the common areas of your property. Think of it as one of those little touches that demonstrates your ongoing investment in and appreciation of your tenants. Holiday decorations are a great low-budget way to make your property more cozy and cheerful for tenants. After all, tenants who truly feel like their units are “home” will be far less likely to move. Decorating doesn’t have to cost a lot of money, nor do you have to decorate with items that require a lot of upkeep (as we all know, Christmas trees, though fun to look at, can require a lot of regular attention when it comes to sweeping up and keeping them watered–not to mention the fact that a dry tree can be a fire hazard). Consider incorporating one or more of these simple items to jazz up your properties with some holiday cheer. Light it Up While hanging lights around the entire exterior of your property may be more effort than you want to exert, lights can provide a quick holiday fix when used in other ways–wind them around banisters or string them in pre-existing plants in common areas. A conservative amount of lights is extremely affordable at common chains like CVS and Target (a......
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Property Management Stories from the Front Lines

We need your help! Throughout the course of writing the Buildium Blog we’ve covered countless property management scenarios. We hope that our property management tips, advice, and best practices have been helpful to your company — at the very least we hope that they have provided you with an opportunity to reflect on the way that your company does business.

We constantly hear stories from property managers — those of you who are out there managing your properties day-in and day-out — pertaining to specific challenges, nightmares, or unique occurrences encountered on the job. Whether your story is funny, horrifying, or enlightening we’d like to give you the opportunity to share. Buildium will now be accepting submissions for our “Property Management Stories from the Front Lines” series of blog posts.

So what do you need to do? Send us an e-mail detailing your story and what you think makes it unique. The best stories will become a series of blog posts on the Buildium Blog, which can then be weighed in on by other industry professionals. In exchange for your story we will highlight your company, your expertise, and your company website at the end of each post. This will provide great visibility for your business, and great discussion points for all of our readers.

Please e-mail submissions to This email address is being protected from spambots. You need JavaScript enabled to view it.. We look forward to hearing your story!

-The Buildium Team


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