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What is the Impact of Mobile Apps on Internal Communication?

Communication is crucial to seamless and productive operations in any organization, but as businesses grow, maintaining strong communication can become increasingly difficult. According to a 2018 Gallagher study, 60% of companies do not have a long-term communication strategy, yet around 50% of those companies said that they wanted to prioritize improving leadership and communication.  Organizations that seek to improve the effectiveness of communication can integrate mobile apps into their strategy to extend the reach of communication and as a result improve employee engagement. Why does internal communication matter? Internal communication, engagement, and collaboration directly impacts the success of a business. The better organizations can communicate within teams and between departments the smoother operations will run by improving employee satisfaction, boosting productivity, and enhancing the overall customer experience. What can go wrong with communication? The Harvard Business Review found that when employees perceive poor communication 35% of salaries are wasted and approximately 12% of work hours is wasted as a result of “avoidable inefficiencies.” One common communication challenge for employees is having to keep up to date with an inundated inbox when email is the main channel for internal and cross-departmental communication. The inability to quickly get access to another employee especially across departments can slow productivity in both departments and potentially throughout the entire organization. A prominent communication tool is intranet, which is a local communication network with files and data to offer employees access to pertinent information in the office. But according to a Prescient Digital Media survey, only about 13% of employees actually use workplace intranets on a daily basis and 31% of people have never use......
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Tips to Respond to Coronavirus Related Online Reviews

Tips to Respond to Coronavirus Related Online Reviews
In the wake of the COVID-19 pandemic, with stay-at-home orders in 31 states and counting, an increased number of families are confined to their homes. During such times, the on-site property teams and resources are likely to be tested. Reviewers are complaining about the property teams not doing enough to combat Coronavirus or lack of accommodations by the management when it comes to rent payment. On the bright side, residents are quick to point out positive actions such as the “manager handing out pizza and sanitizers.”  As you work frenetically to manage this crisis and the effect it may have on your online reputation, how can you effectively respond to some of the criticism stemming from your property’s handling of Coronavirus in online reviews?  Here are some tips to respond to reviews around this fluid situation. Be empathetic: The situation today is an anomaly, and many people are extremely anxious. Be empathetic while reading and responding to reviews, and reassure residents that the management is making every effort to follow guidelines from trusted sources like the Centers for Disease Control and Preventionand the local, state and federal government to ensure the well-being of everyone connected to the community. It is critical to reflect sympathy and understanding particularly with complaints related to rent collection during this time of “economic vulnerability.” Monitor your reviews: Get your teams to diligently monitor reviews for any conversation related to this crisis. Nip any apprehensions and further gossip in the bud by reaching out to the resident directly ......
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Top 10 Complaints Made by Student Renters & How to Handle Them

Top 10 Complaints Made by Student Renters & How to Handle Them
Student tenants specifically come with their own set of unique expectations and some common problems that may be encountered. Here are ten of the most common complaints voiced by student renters and insight on how to effectively handle these issues.   The landlord/maintenance person takes too long to fix things.Student renters live in an era of instant gratification, where they expect things to be delivered upon quickly; this is especially true for repairs in their accommodations. One of the most common complaints from student renters is the time it takes for things to be fixed by their landlord or maintenance team. The solution to this complaint is quite simple - promptly repair things or be honest about delays, if a repair cannot be made within a reasonable time frame.J Turner Research surveyed nearly 12,000 students and when asked about repair times for something broken in their apartment, 30% of students expected the repair to be completed in 24 hours or less. Even more shocking, 23% of students expected it to be fixed in 6 hours or less.  I didn’t get my security deposit back.This ranks at the top of the complaint list. Disputes often arise over the return of a security deposit, when a student renter is set to move out. Landlords can avoid this potential conflict by simply doing a walk-through with the tenant and specifically detailing what needs to be done in order for the student to get the full security deposit back. If the landlord cannot arrange a walk-through t......
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The Dark Side of Property Management

BlameWhen you first visit a property as a potential tenant, everything is designed around you seeing the best that the property has to offer. The management office (hopefully) is spotless, the staff are friendly and helpful, and there’s usually a candy dish for you to enjoy while you look over lots of glossy, colorful paperwork. But everyone knows the flipside of this idyllic situation. Once you sign on the dotted line and move yourself in, you’re able to see the real property, warts and all. Sometimes it’s nothing major -- maybe the lock on the gate to the dumpster sticks. Sometimes it’s unbelievable -- theft, invasion of privacy, and things you’d never dream a property management company would allow. As a property manager, you can only do what you can do. There are only so many hours in a day and your budget is what it is. But if you’re not receptive to tenants’ complaints, things can get ugly very fast. There was a situation not too long ago at a Virginia property where the residents came close to rioting because they felt that the property management company was not living up to its responsibilities. Management, for their part, claimed that the residents were unreasonable, slovenly, and constantly disobeying the property rules. So as a property manager, what do you do in a situation like this? Hire a mediator? Serve mass evictions? Break out the water hoses? Before you resort to those sorts of extremes, here are a few tips. Isolate the problem. ......
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