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4 Benefits of Mobile Apps for Property Management Teams

Of the 2.7 billion smartphone users and additional 1.35 billion tablet users worldwide, people are spending 90% of their time on apps rather than web-browsers. By offering employees access to their property management software from a mobile app creates, companies are providing a platform that is more adaptable to both their job and lifestyle. Apps available on smart devices provide additional efficiencies to users and can also facilitate a new and improved standard of productivity. Portability Mobile apps extend property management software beyond the office so staff can access the same functionality easily on the road and on site from an optimized interface and platform. Mobile apps can be accessed on both smartphones and tablets which allows users to choose the device they prefer for the task they are completing or even switch between multiple devices seamlessly throughout the day. Responsiveness If property managers are outside the office and unexpectedly find themselves needing access to their property management system, whether it’s to look up information like a contact phone number, workorder status, or even document an incident, they can do so quickly using their mobile device without the delay of travelling back to head office or interrupting other team members with phone calls. Mobile access allows property managers to easily react to situations they don’t expect without lugging around a laptop or being confined to a desktop. Instead of making manual notes or recording information on a separate app, property managers can promptly complete a full task from any device they have on hand. Additional Features Mobile app......
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I Got Called Something Offensive on a Ratings and Review Site!

I Got Called Something Offensive on a Ratings and Review Site!
Have you ever been called something offensive on a ratings and reviews site? I have! The one that stands out the most to me is the time when a resident's complaint was triggered because I said he needed to pay his rent by the deadline or I would initiate the legal process. If I remember correctly he felt meant that he didn't need to pay his rent by the deadline because of a specific personal situation that he felt negated his requirement to do so.  I was the assistant manager at the time, so I had this resident's situation forwarded up the chain of command to get reviewed. As I initially thought, this person's situation did not enable him to pay his rent when he felt he should be able to and I communicated this to the resident. Well, the resident wasn't happy with this and went on a ratings and reviews site and called me a "Nazi" and criticized all of us too.  What the heck? When I first read the review I was equal parts upset and it also made me laugh. It upset me, I think for obvious reasons, as I felt that I was very reasonable with the resident, had his situation reviewed (even when I knew that he was not going to get what he asked for), and I hated being called a "Nazi." And I also had to laugh because his comment was so nonsensical, so over-the-top, so ridiculous that I didn't know what else......
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Is This Really Home Improvement?

Is This Really Home Improvement?
A few weeks ago, I received a notice from our HOA that roof replacement work was scheduled to start on our building in a couple of days. We were told that if we didn’t move our cars out of our garages by 6:45am during the week, we wouldn’t be able to move them until the end of the day. Work on the roof was set to begin at 7am.    I don't know about you, but the start time just seemed a little early to me...especially when starting things an hour later would have likely have resulted in most residents leaving anyway, as part of their daily routine.    Painting   A few months before this, we had all of the exterior buildings of our community repainted. By 7:00 in the morning the work would start and we’d hear the sound of workers sawing wood and hammering trim into place, scaffoldings being put up, and workers speaking to each other.    Parking Lot Resurfacing   During the summer-we had the entire parking lot re-asphalted. During this time entire sections of the parking lot (and access to garages) were inaccessible for 24 hours. Work began very early in the morning for this project and how the logistics were handled, regarding where we could (and couldn't) park our cars, was kind of a mess.    Landscaping   Our community is beautifully landscaped and well maintained. The problem is- it seems the landscapers are at our community almost every day. Often times we’ll hear the fir......
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