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Corporate Eviction Management Creates a More Effective Process

Corporate Eviction Management Creates a More Effective Process
Multifamily property teams know their communities better than anyone else. They know the grounds, amenities and property layout like the back of their hands, and their relationships with residents almost make them extended family.  While that firsthand knowledge and personal connection is invaluable in day-to-day operations, that intimacy becomes an obstacle when it comes to evictions. Onsite team members were hired for their ability to turn prospects into residents as well as their ability to build relationships through assisting and nurturing the residents of the community, not removing them from their homes. However, it has historically been onsite teams who have been tasked with managing evictions. It’s time for that task to be centralized corporately, to limit the burden and involvement at the property level. Especially once current nationwide eviction moratoriums expire, evictions should be handled primarily at the corporate level, and ideally through third-party delinquency management services. By changing the dynamic and insulating onsite teams from potentially contentious interactions with residents, multifamily operators can ensure that the work their property teams have put in to cultivate those delicate relationships with residents isn’t undone. But the benefits to corporate control of the eviction process go much further.  Visibility into the evictions process When evictions are handled strictly at the property level, multifamily corporations rarely have a vantage into the process for a given community. There is no way to know whether the process was conducted professionally or effectively, or what the potential risk of exposure is during eviction proceedings. By assuming con......
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How to Handle Noisy Tenants

How to Handle Noisy Tenants

Did you know that noise can be a health hazard? It’s true. According to research conducted by the Center for Hearing and Communication (formerly the League of the Hard of Hearing), exposure to sounds that exceed 115 decibels for 15 minutes or more each day can result in hearing loss.

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