Enter your email address for weekly access to top multifamily blogs!

Multifamily Blogs

This is some blog description about this site

Are you a bully? And don't even know it?


Bullying in the workplace happens more often than you think. Bullying can be subtly masked, but still be as damaging as more obvious examples.

During this very candid, personal talk you will learn to how to spot some of the behaviors & common techniques of a workplace bully.

If you are wondering if your behavior is bullying, ask yourself how would others view what’s happening. If most people would see a specific behavior as unreasonable, it's time to change that behavior.

 

Continue reading
1092 Hits
0 Comments

Is recruiting like an Easter egg hunt?


 

Wonder why you are always recruiting? Why does it seem that all the great candidates are working at one of your competitors? Hmmm? Is your foundation for attraction and retention well built?  Love the saying "if you build it they will come"?  Well for a property management company that translates into how's your company culture, reputation, benefits and much more.  To get the golden egg, your nest must be in order.
Let's discuss what you can do to find the golden egg.

 

Continue reading
441 Hits
0 Comments

Diversity and Inclusion is More Than an HR Initiative

  Over the past several months, there have been many articles, forums, discussions, focus groups, and webinars on the need for more diversity and inclusion in every aspect of our business. And while there have been many valuable points made and practices shared, there are three themes that have particularly stood out to me. 1. Diversity and Inclusion is not an HR initiative. I really appreciate hearing the clear stance that diversity, equity, and inclusion is NOT simply an HR initiative. I absolutely agree that it's not. It's a company value that can only be successful when it begins with executive leadership, whether that means the owner, CEO, president, or leadership team - it starts squarely with them. Based on a recent Swift Bunny Employee Engagement Study, out of the Top 10 things that matter most to employees, the 3 common topics that are shared between Corporate, Regional and On-Site employees are:   Senior management creates a positive work environment  I respect senior management  Senior management has communicated a clear vision for the company  How executive leadership talks to, talks about, includes, encourages, promotes, challenges, and values each employee is noticed and emulated. Diversity and inclusion begins with them. Human resources certainly manages many key aspects, but their work will never achieve real and enduring change without action from the top. 2. The Importance of a Diversity and Inclusion Employee Survey I've been very impressed and heartened at the number of multifamily companies who are considering or have already rolled out a Diversity......
Continue reading
956 Hits
0 Comments

The Impact of Company Culture

Throughout virtually every industry, companies regularly tout the merits of a strong company culture. While it’s true that the presence of a flourishing culture is a common facet of many successful businesses, precisely what that label entails is somewhat abstract.   Without context, the term “culture” can seem a bit generic. But those who work amidst that dynamic undoubtedly understand that a positive workplace vibe can strengthen the daily performance of team members and increase the efficiency of the company as a whole. According to Gallup, companies with above-average levels of employee engagement enjoy 147 percent more earnings per share.   On the surface, a strong company culture refers to a happy workplace where the employees like one another and little disconnect can be found between departments. But it’s a lot more than that, and it’s built over time. Various methods can be utilized to enhance company culture – offsite team-builder events, fostering team collaboration in the workplace, empowering and trusting team members, incentives, etc. – and if a company is able to achieve it, the benefits are widespread.   Better Morale There are people who love their job and those who go to work to collect a paycheck. Those working alongside a healthy, thriving company culture generally fall into the former category. The workday is much more brisk and fulfilling when you’re happy, and equally importantly, around happy people. A negative company culture can drain the life from employees while an upbeat vibe creates higher-performing associates. Fortune regularly ranks the 100 best compa......
Continue reading
799 Hits
0 Comments

Help! I Don't Like My Boss!

Help! I Don't Like My Boss!
Let's face it you will not always work for a boss that you like (respect, get along with, agree with, think is competent etc.). In your career you are bound to work for someone (or have someone in your chain of command) that you have issues with. Surveys tell us that approximately 70% of people who voluntarily leave their jobs do so because of their boss. Surveys also tell us that a high percentage of people would make either a lateral move or take a pay cut to work for a company with a better work culture and environment.  What do you do if you find yourself now working with someone that you don't like? Well, before you quit, or send passive-agreessive (or just downright aggressive) signals that you're unhappy, or try and change your boss to the way that you think s/he should be, or complain about your boss on social media for all of the world to see, I'd like to offer you some things to think about... The Golden Rule Mr. Barron, my high school history teacher often told our class his version of "The Golden Rule" and it went something like this, He who has the gold, makes the rules.  I have worked with an awful lot of people who've forgotten that they work for their boss and NOT the other way around. When you work with a boss you don't like, don't make the situation worse by forgetting that whatever your concerns, point of view, and......
Continue reading
1800 Hits
4 Comments

Common Sense is Not a Training Tool!

Common Sense is Not a Training Tool!
I will start with the obvious-common sense is NOT common. Some of you think the toilet paper roll should be facing up while others of you think it should face down. Some people swear by a low-carb high-fat diet, while others think fats will kill you. In Hawaii (where I am from) it is considered rude to wear shoes in someone's home-in other parts of the country it's considered rude if you take them off.  Some people love Coke Zero while others love Pepsi Max. (The Pepsi Max people are wrong, BTW.) Just. Kidding.  Common sense doesn't work! Since common sense isn't common and we all actually have different ideas of what "common" is you cannot rely on common sense to be the main way you train and equip people for success. Here is what I mean by this-when you rely on someone to intrinsically know what you mean when you tell them to give "good customer service" or to make "good decisions" or to respond "well" to that negative review on social media, that is relying on "common sense." Then when someone doesn't give good customer service, or make a good decision or responds poorly to a bad review, you might then get frustrated at them for not having sense enough to do whatever it is you felt they should have done in the first place; "You have NO common sense??? What is wrong with you???" Does this sound familiar? The More Effective Way You need to give your people a clear roadmap......
Continue reading
1879 Hits
6 Comments

Six Ways to Build a Culture of True Corporate Social Responsibility

Six Ways to Build a Culture of True Corporate Social Responsibility
Being a good corporate citizen has always been the right thing to do. But, let's be honest: many companies haven't viewed making their communities better places to live as part of their core missions. Now, however, practicing corporate social responsibility (CSR) isn't something companies have the luxury of doing only when they feel like it. These days, CSR is a necessity. Stated simply, our employees and our residents are demanding it. According to the 2015 Cone Communications Millennial CSR Study, 91 percent of millennials would switch brands to one that is associated with a good cause, given similar price and quality. Additionally, 63 percent of millennial women and 45 percent of millennial men say their decisions about job offers are impacted by the employer's CSR work, according to the Six-Month Research Update to the 2014 Millennial Impact Report, a study conducted by Achieve. So what should a meaningful CSR program look like at your property management company? In summary, it entails much more than a company making periodic charitable donations, although such donations are certainly praiseworthy. True CSR is an all-encompassing initiative to care for employees, residents and the communities in which a company operates. Below are some suggestions on building a culture of true CSR: Offer paid time off to volunteer. Providing employees with paid time off to volunteer for an organization or a cause of their choice is a great way to both help the surrounding community and support the cases that are near and dear to the hearts......
Continue reading
2474 Hits
1 Comment

Building Tomorrow's Leaders Today: How to Cultivate the Next Generation of Your Company’s Leaders

Building Tomorrow's Leaders Today: How to Cultivate the Next Generation of Your Company’s Leaders
Developing the next generation of your company’s leaders is an absolutely crucial task. Granted, with all the day-to-day tasks that multifamily leaders have on their plates, it can be easy to get so wrapped up in the present that you neglect your company's future.  But the most successful and stable multifamily firms are the ones that always have their eyes on the future by cultivating their leaders of tomorrow. Here are some different ways your company can start developing its next generation of leadership: Identify and expand responsibilityAre there young and hungry team members always willing to go above and beyond what’s expected? Who will go out of their way to access additional education and training opportunities? Are there team members who are flat out awesome at what they do and always contribute creative, cutting-edge ideas and have natural charisma and leadership abilities? These are the types of team members who have potential as future leaders. Once you've identified them, give them more and more responsibility and allow them to make decisions on important projects and tasks. It's important to always push employees who show leadership potential and get them out of their comfort zones. Maybe that means leading a small task group, where they are forced to work with people with a broad range of personalities and skill sets. Regardless of what specific tactics you use, you should make it a point to continually challenge those who show leadership potential.  Set up mentorship opportunitiesOne of the best ways young leaders-in-training can......
Continue reading
2408 Hits
0 Comments

Promoting Work-Life Balance in the Workplace

Promoting Work-Life Balance in the Workplace
Work-life balance in the digital era can be extremely difficult to achieve. With smart phones and constant access to email, it can be a real struggle for team members to unplug from work mode, so it's critical in this day and age for companies to foster a culture that promotes a healthy balance.  The overall morale of a workplace gets a significant boost when employees can bring energy and focus to the office – but they’re not going to bring those things to the table while working 24-7 or otherwise feeling overloaded. That’s just a one-way ticket to burnout.  Below are some ways that apartment companies can promote a strong work-life balance and keep their team members energized and productive. • Gather employee feedback. This is so simple but so helpful: make a point of communicating regularly with employees to gather feedback about the workplace issues that may be causing undue work or stress. Whether it’s through in-person, one-on-one meetings or sending out surveys, it is extremely beneficial to check in and see how employees are feeling with regards to hours and schedules. Most importantly: take their comments seriously and make any appropriate changes when necessary. • Encourage physical activity and activities outside the workplace. Exercise is a great way for employees to manage and combat the often-debilitating effects of stress. Urge employees to regularly engage in restorative physical activity by – for example – providing discounts for local gym memberships, holding friendly interoffice competitions to see who can exercise the most within a g......
Continue reading
2210 Hits
0 Comments

A Strong Office Culture: It's Critical to Multifamily Success

A Strong Office Culture: It's Critical to Multifamily Success
"Culture eats strategy for breakfast." Attributed to the renowned business consultant Peter Drucker, this famous quote underscores how a company must have a healthy corporate culture in order to thrive. But you don't need to take just Mr. Drucker's word for it. More and more, the business world is filled with leaders and executives who have realized that to attract the best and brightest associates – particularly millennials and members of Generation Z – the right office culture must be in place.  Just consider the remarks of Jeff Weiner, CEO of LinkedIn: "Culture and values provide the foundation upon which everything else is built. They are arguably our most important competitive advantage, and something that has grown to define us." Also note that, according to one study, millennials would be willing to take a pay cut of $7,600 if their new employer provided a better work environment.  Simply, put a toxic office culture – one in which problems are allowed to fester and in which associates don't feel supported and listened to – can lead to a seriously unhappy and unproductive workforce. And that, in turn, can torpedo the performance of a multifamily company's portfolio. Unhappy leasing staffs are an express route to unhappy prospects and residents. So what does a first-rate office culture look like? Here are some characteristics: Open and compassionateWhen multifamily associates know they can go to company management with any problem – big or small – that helps foster an open, honest work environment, and lets your employees k......
Continue reading
2896 Hits
0 Comments