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The Covid-19 Parcel-Geddon and property managers’ golden opportunity.

Online shopping has gone through the roof since COVID. Online sales rose by 74% when Lockdown first started back in March 2020, compared to the same month in 2019,   and despite the easing of restrictions, most people have not returned to traditional shopping on the High Street. Why should they? The High Street is losing retail outlets and with household names such as Debenhams moving online, the average town centre is no longer such a happy place as the retailer exodus continues. This means that parcel delivery is also rising. It was estimated that it would reach 200 billion parcels delivered by 2025, but with the increase in online shopping , we are likely to reach this figure far sooner than anticipated. It is easy to see why. Online shopping appeals to all demographics. Elderly people, who were initially reluctant to embrace technology, have taken to it like a duck to water during the pandemic and have stuck with it. Younger people too find the convenience of online shopping is hard to beat.  Although this is good news for online retailers and parcel delivery companies; the high volume of all these parcel deliveries is causing major issues at the end of journey, especially in high occupancy dwellings such as apartment blocks and housing complexes. Parcel- Geddon is already upon us For property managers this is already at crisis point. Property managers are now struggling under a Parcel - Geddon of deliveries which arrive at all times of the day (up......
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A Parcel for Your Thoughts?

A Parcel for Your Thoughts?
One of my favorite things in college (for there were many) was receiving a package. A care package from my sister, something I bought on Amazon (because #treatyoself), whatever. It was exciting, something to look forward to between study sessions and Netflix binges (who am I kidding it was mostly between Netflix binges). What was also terribly convenient was not having to check the mail center every day for my packages; we would always get an email notification when a package had arrived. Flash forward to the two months I lived with my sister and her husband in Florida after graduation. Their complex never gave notifications. No notifications for packages meant whenever one of us ordered something, we were frequently checking with the front desk to see if anything had arrived (77% of package carriers try the front door first, but if a resident isn’t home, which is usually the case during the day, they then deliver it to the front desk without any notice). Had they had some sort of package tracking system in place, not only would we as the residents have benefited, but they as a property would have as well. However, keeping track of packages is figuratively the worst. There’s a never-ending flow pouring into apartment complexes. On a daily basis some apartment communities can receive 150 packages. That number can almost double during the holidays. And then there’s the time it takes to sort through it all-- 78% of communities claim on-site staff takes between 1-5 hours to sort ......
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Scary Tales from the Mailroom

Scary Tales from the Mailroom
A friend recently told me that he had to tell people to stop sending him packages because he was frustrated dealing with the issues that come from having a package shipped. These frustrations ranged from bent flat packages that had “DO NOT BEND” clearly printed on them, to the mailman refusing to leave the package at the front door (and the community not having larger boxes specifically for packages either). The typical property can receive up to 100 packages during a normal week, and that number can double during the holidays. Though property managers are like superheroes, most do not have the time to deal with the amount of packages that come to the office. I talked to a few former property managers about some of their worst experiences dealing with package tracking. Experience #1 Ryan Tyson, a student property manager, explained to me how costly the loss of a package could be.  At his student housing community, Tyson told me he would receive hundreds of packages a week. One day, a resident came back from out of town expecting a delivery from a popular computer store. Tyson and his staff looked high and low for the package, but despite doing everything they could, they were unable to locate it. The unfortunate kicker? Said package contained a $2,000 laptop the resident was going to use for school. The property had to replace it, and boy was that a terrible hit to the pocket book. The most frustrating part of the story was that the......
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