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Five Ways to Boost the Morale of Apartment Community Teams

Working on an apartment leasing and management team is not for the faint of heart. Addressing the sometimes numerous concerns of sometimes upset residents can take its toll, as can the never-ending push to market a community and bring in new residents and retain existing residents. Keeping a community team’s morale high must be a priority for apartment owner/operators. Fortunately, there are many simple ways companies can do so without busting their budgets. Below are five suggestions: Be transparentWhen it comes to employee morale, transparency is critical in two ways. First, you should be clear from the start of an associate's employment about the opportunities for advancement within the company and what the employee needs to do to earn those promotions. Knowing that they have the chance to grow and truly build a career at your company can have a beneficial impact on how associates – especially those who are millennials – feel about their jobs. Secondly, to the extent that you can, inform community staffs about what is going on in the company and how it may – or may not – impact their jobs. When employees feel they are being kept in the dark about something, their anxiety can spike and their morale dip.  Give back Team members also can experience a morale boost when given the chance to give back to the community. At ROSS's annual employee recognition event earlier this year, in lieu of the usual gifts, we gave each associate a $10 token to donate to one of three ......
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5 Simple Ways to Show Employee Appreciation

5 Simple Ways to Show Employee Appreciation
In the multifamily industry, resident retention is on everyone’s mind. What about employee retention, though? It’s equally as important to gauge how your staff feels about the company and managers that they are working for every day. After all, your employees are representing your brand, and it’s important that they have a positive outlook toward the company. In return, their sentiment will make a great impression on residents and prospects within the community.  There are a variety of ways to build employee morale and show them how much you value their hard work. It doesn’t require an endless supply of money to show appreciation – in fact, there are many thoughtful ways to reward your employees without breaking the bank on material objects. Here are a few ideas that you might consider:  1. Flexibility. Life doesn’t always go as planned, and sometimes there are children to care for, family activities, or even life-changing events such as weddings or the birth of a new child. By offering your hard-working employees a bit of flexibility, they will see that you value their life outside of the office, too.  2. A free meal or cup of joe. It’s true that food is the way to the heart – a meal is a hospitable way to show how much you appreciate the efforts of your leasing staff. Breakfast foods tend to be more cost-effective, or consider hosting a potluck – supply the main dish and ask each of your staff to contribute one side dish or dessert. A cup of coffee c......
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