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5 Steps to Improve Parking in Your Apartment Community 

5 Steps to Improve Parking in Your Apartment Community 
Remember the summer of 2020? When the pandemic was at its peak (or so we thought) and we were desperate for face-to-face quality time with our loved ones? Although social distancing was encouraged, our communities noticed an increase in apartment guest parking. In fact, unauthorized guest parking has been on the rise since the pandemic began.    Maybe a couple decided to move in together, or a university-aged student crashed with mom and dad. Perhaps a renter was subletting or allowing a friend to sleep on their couch. Let’s not forget the possibility that people may have been illegally crashing in empty apartments.   While discussing parking problems, Strong Towns reminds us of the basic fact that parking is complicated. And according to the National Apartment Association, decreasing ratios mean fewer spaces available for residents, more unauthorized guests within our apartment communities, plus additional parking management for staff.    All of these evolving trends have produced both positive and negative byproducts:  Security. You don’t know who is in your community, and where they are staying. Crime. A greater number of unauthorized guests on your property is related to an increase in crime. Revenue. Unauthorized guests may be a source of lost revenue. Abuse. A lack of a solid parking policy encourages further parking abuse.   But here’s the reality: managing your apartment parking is inconvenient and time consuming for your onsite staff team. If you’re ready to track your parking offenders and prevent future unregistered guests, it’s time to revamp your apartment......
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Multifamily Tours Best Practices - Keeping Staff, Residents, and Prospects Safe

Touring is an essential part of the leasing process for every arena of real estate, but it’s especially vital for multifamily.    Since multifamily properties are a community of units and residents, the property’s ultimate success lies not in one lead-to-closing conversion, but in many conversions to keep vacancy low. Because of this, tours and property showings play an essential role in a healthy multifamily asset’s toolbox. When the tours stop, the sales funnel goes stagnant. Conducting tours is a requirement for filling vacancies and actualizing the asset’s full ROI potentials.    However, the current global climate is putting a halt on traditional touring protocols and forcing industry professionals to find new alternatives that better align with the times.    COVID-19, social distancing, and stay-at-home orders are sparking widespread concerns for the health and safety of the leasing staff, residents, and prospective residents. Needless to say, conducting tours is now a challenge… and one that needs to be conquered immediately if multifamily professionals want to keep up their momentum.  Overcoming the Obstacles Fortunately, it is possible for multifamily property managers to conduct tours safely while accommodating all of society’s ‘new normals’.  By combining cutting-edge technologies with strategic best-practices, you’ll be able to conduct tours with confidence and provide an extraordinary customer experience for prospective residents.  Explore Modern Touring Options Optimize your multifamily tour procedures according to the moment with these 4 creative ideas:    Pre-Made Video Tours Being exactly what the name suggests, this tour option allows multifamily managers to compile a ready-made vide......
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The Intangibles Of Conference Education Sessions

Every year, people have to make the decision on whether to attend NAA's Education Conference, and who in their organizations they bring along with them.  One of the biggest benefits are the education sessions, which brings together the brightest minds to share absolutely fantastic information.  And it occurred to me today that some people may not realize the related, but maybe not obvious, benefit to these sessions, which adds a whole other level of value. So when we think about each education session, we think something along the lines of, "Donald Davidoff is one of the smartest people I know, so everything that he says will be absolutely gold".  Or, "Bill Szczytko brings such great actionable ideas in such a fun and relatable way."  Or, "Jackie Ramstedt is so engaging that I'm sucked into her world, able to see property management from a completely different perspective." *  But even more than being a great source of information, these great speakers also serve as a muse.  Each time I sit through a session, not only do I get their great nuggets of wisdom, but inevitably I hear something that strikes a chord on a completely different topic.  Suddenly, I'm furiously writing down notes that have nothing to do with the session at hand, but at the same time, was triggered directly from it. It's possible that I may have come to these epiphanies on my own, but I don't think so.  The education sessions got me into a certain mode, and hearing......
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5 Tips to Successful Software Adoption for Multifamily

5 Tips to Successful Software Adoption for Multifamily
You're an IT leader at your company responsible for implementing a new software selection that the Executive team is on board with and wants to get rolling, fast. You know that beyond the technical implementation, winning the hearts and minds of your end users is critical to the success of your project. These 5 tips can help you realize your company IT objectives and ensure your staff not only know how to use your software solutions, but want to. 1. Identify the Change Management Team Managing the change around adopting new software is a big job, but not because of the amount of work involved. It is big because new software tools generally reflect a change in goals, focus, and culture. Examples I have seen of this change in my work with multifamily clients is the desire to go paperless in the leasing office, the desire to maximize efficiency around administrative tasks to leasing staff can focus on people, a shift to focus on online presence and helping end users recognize the importance of replying to online ratings and reviews. Change Management is really synonomous with Software Adoption. The best Change Management teams are comprised of an executive sponsor, a project manager, a corporate communications representative, and 1-2 end users who can help champion software adoption. Pulling together a team that spans this many levels and geographies can be challenging, but virtual meetings are generally more than sufficient. The team's charter is to craft a change management plan that will... 2. Define Goals......
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List of Top Education Sessions at Boston NAA Conference Sheds Light on Industry Issues

Thanks for checking out my blog. I just discovered this blog posting by Maureen Lambe and wanted to share it with you. Of course, I am overjoyed that the Apartment All Stars made the top of the list. 10 years strong and loving it!! - KateDavid Letterman isn’t the only one with a Top 10 list. We have our own list here at the National Apartment Association Education Institute, and ours doesn’t include the “Top 10 Things You Don't Want To Hear At A Barbecue” or the “Top 10 Superhero Pet Peeves,” though we did like the one about people not understanding the difference between “tights” and “leotards.” No, our Top 10 list identifies the most highly attended sessions at last month’s NAA Education Conference and Exposition. (Yes, we do count, halfway through each session; after people have discovered that they are in the wrong session and leave.)Before I unveil this year’s top conference sessions, let me share with you some of the feedback I have received about this year’s conference. In the past few weeks, I have talked to a lot of people. The ones who attended the conference cannot stop raving about it. They were overwhelmed – in a good way -- by the trade show and the opening party, where they had fun reconnecting with friends and making new ones. They also enjoyed the variety and the useful information of our education sessions. I couldn’t agree more. Now, without further delay, take a look at the Top 10 Most Highly Attended Educatio......
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