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Get the Most Out of Your Software’s Help Content

Get the Most Out of Your Software’s Help Content
Has the company you work for ever disrupted your routine by introducing a new software platform? They promised it would make your job easier and the company more profitable, but here you are struggling to learn a new system. A software solution is supposed to provide an organized structure to work in, usually based on research about best practices and user experiences surrounding a set of tasks. But no matter how perfect any software solution is, when it’s new to you, there is a steep learning curve. Take, for example, Entrata®, the complete property management solution. It has been designed to help leasing agents and property managers do their jobs as quickly and easily as possible. But for it to make your life easier, you have to learn how to use it. That’s why software solutions often come with Help Centers full of support and training resources. You may not be aware of this, but as you read this article, there is a team of millennial hipsters throwing nerf balls over cubicle walls and eagerly developing help and support content for the software your boss just told you to start using. These folks want you to get your job done without tripping too much over a new software platform. Their own jobs depend on it. So what can you do to get on board with a new software solution and become the expert around the office? Get the most out of the help content already built in to your property management software. The web ......
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We’re Living in a Digital World and I Am a Digital Girl

We’re Living in a Digital World and I Am a Digital Girl
So Madonna might not have been quite so tech-minded in her actual song lyrics, but I think my revision of her 1984 pop hit, “Material Girl," reflects what many multi-housing companies are aiming to accomplish in more ways than ever before as digital communications and technology continue to evolve. And yet at the same time, our apartment communities still love the traditional pen and paper, walls of file cabinets, and xeroxing (again, in the spirit of the 80s). And when it comes to training materials, we see a lot of people who strongly gravitate toward traditional workbooks and printed pamphlets. As much as we like to imagine on-site managers diligently reading and referencing our instructional guidebooks in whatever circumstance they may encounter, it's actually not a likely scenario for property managers to keep a copy on-hand at all times. Metaphorically, their hands are already full juggling prospects, team members, corporate reporting/requirements, and residents. And unfortunately because site staff have such a demanding workload, training is expected to happen quickly... on the go... whenever they have time. Like you'll find in a myriad of educational settings from elementary to collegiate, most industries involving any form of technology have opted for digital training methods rather than paper training packets. Instead of requiring site staff to memorize a slew of information straight out of the gate, offering on-demand training materials enable success by allowing team members to help themselves to training resources when they need it and delve deeper into the materials when they have the freedom to dedicate a block of time to it. As educators will tell you, memorizing rote information does little good in d......
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