Enter your email address for weekly access to top multifamily blogs!

Multifamily Blogs

This is some blog description about this site

Four Keys to Building Diversity

Four Keys to Building Diversity
Diversity. It's one of the hottest "hot button" issues in the workplace today. Data and real-world experience tell us that embracing diversity and inclusion (in all forms) and harnessing our differences creates higher-performing teams. Yet our experiences also tell us that this is often easier said than done.    The fact of the matter is that we ARE different. We have many things that do differentiate us from one another. And it IS often hard to bridge those gaps because we all think our way is the right way.    But something can be done!   I spent much of my childhood in Hawaii. Growing up in Hawaii is an interesting experience because no one ethnic group is in the majority. Now, the one thing I will say is that “Asians" as a general group outnumber the other groups, even though each individual Asian community would be adamant that they were different than the other Asian groups! So when I looked around a room, while I didn’t always see people who were exactly like me, I did see lot of people who looked similar.    Then my parents moved to Southern California while I was in high school and I realized I was firmly in the minority! While that did feel weird at first, thankfully, my friends didn’t treat me any differently just because I looked different from many of them.  I was just “Rommel” and not a member of a group. Likewise, I saw my friends as “Mike” or “Shelley” or “Tammy” and not as a member o......
Continue reading
662 Hits
4 Comments

Resources to Take Your People Skills to the Next Level

Resources to Take Your People Skills to the Next Level
Multifamily housing really IS a people business. Sure multifamily pros spend their days talking about floor plans, rents, notice to vacates, rent per square foot, ROI, capital expenses and more; but ultimately this business comes down to people. Think of all of the people you interact with in a work day: Residents Your supervisors Vendors Prospects Employees Owners Partners Co-workers This list doesn't even include your spouse, partner, significant other, extended family, children, and friends! I started my speaking company in 2011 based on the idea that "Winning with people truly is the heart of success" and after eight years, speaking nationally and working with amazing companies everywhere, I'm even more convinced that this is true! While I'm normally the one giving the people skills advise, today I am sharing with you the resources that have helped me-in the hope that they will help YOU! Selected Key Resources Daring Greatly by Brene Brown: Having great people skills begins with you understanding you! This book will help you do just that. Her work on vulnerability and authenticity is ground-breaking and has been life-changing for me.  The Power of Understanding People by Dave Mitchell: Dave Mitchell is one of my favorite speakers! I first saw him speak in Denver and became an instant fan. As I started and developed my own speaking company he has been a trusted resource and supporter of mine, which I truly appreciate. In this book Dave will help you understand the main personality styles, in a way that is......
Continue reading
672 Hits
0 Comments

Is it time for a new way to say, "My pleasure!"?

Is it time for a new way to say, "My pleasure!"?
A few years ago I wrote a blog post entitled “My Pleasure-What Chick Fil-A Teaches us About the Power of Elevated Language” that was one of my most popular posts on www.MultifamilyInsiders.com. Here is a snippet of what I wrote about Chick Fil-A in that blog post, “…Besides the food, I love the level of service that they provide, which is unlike most other fast food restaurants. Let me give you an example: at my local restaurant in Huntington Beach, California associates frequently check on all the diners and ask how things are going and if we’d like them to “refresh” our beverage. Notice, they don’t ask if you want a “refill?”  If you say “thank you” they will always respond with “my pleasure!” Not, “no problem.” Not even, “you’re welcome.” Always, “my pleasure…” In the years that have passed since I wrote this post I’ve noticed many more people saying, “My pleasure!” It seems that everywhere I go the baristas, the sales people, the customer service people, the wait staff etc. are all saying, “My pleasure.” Now, while I love the higher level of service that this denotes, I wonder now if it’s time to at least find other phrases to use, since now, instead of sounding different and unique, it may sound “canned.” (Especially from people who may have been trained to say it, but don’t really sound like they mean it!) Here are some suggestions… Of course! Here is why I love this phrase: it shows the customer that your being helpful, friendly, going the extra mile (or whatever it was you did to have the customer......
Continue reading
1873 Hits
2 Comments

Understanding the People Around You: Are you an "Avoider?"

Understanding the People Around You: Are you an "Avoider?"
I have a confession to make … while I make a living speaking to thousands of adoring, screaming, hysterical crowds all around the country (okay, maybe that is a slight exaggeration), I have to give myself a pep talk every time I walk into a room full of people I don’t know! ​It’s true! ​ While I consider myself a “people person” (which would probably be good for a guy who brands himself as “The Connection Expert), the truth is I like to describe myself as an “Extroverted Introvert.” While I like being around people, I also need distance, privacy and space…and when the situation doesn’t require me to fill the room with personality, I’m content blending into the background.    Let me give you an example…I was recently doing some work with a vendor company whose CEO is someone I have known for many years and worked for when I first got started in this industry. She introduced me to a new team member like this, “I want to introduce you to Rommel. The interesting thing about Rommel is that while he can seem pretty mellow and quiet and just does his thing.... when he is on a stage he is an amazing speaker!” I’ve learned that my default relational style is what psychotherapist Karen Horney (whose work has greatly influenced my thinking on this) would call “Moving Away From People.” I like to refer to this style as “The Avoider.” I Need My Space!What are some characteristics of those with the Move Away style?They desire independence and self-sufficiencyMay seem to not need peopleMay appear to be aloof, di......
Continue reading
710 Hits
0 Comments

Understanding the People Around You! The "Lucy Van Pelts"

Understanding the People Around You! The "Lucy Van Pelts"
I was having lunch at an Applebee’s with a friend of mine not too long ago when he said something to the waiter that absolutely mortified me and made me cringe. I was in disbelief when he said what he said and I couldn’t believe that he actually said it-and I told him so too! He simply looked at me and gave me the “So, what?” look and laughed.  I laughed too. If anything magnified the difference between our two communication styles, it was this moment at Applebee’s when the waiter asked us, “So…how was your food?” ​My friend looked at the waiter and said, “I’m sorry, but I just wasn’t that impressed with this. It had no flavor. I thought it was going to be a lot better and it wasn’t.” To his credit the waiter apologized, made several suggestions to enhance the flavor, offered to have the chef re-season it to make it taste better, all of which my friend politely declined. Say What You MeanMy friend is a classic Direct Communicator. Direct Communicators say what they mean and they mean what they say. With a Direct Communicator you know EXACTLY where you stand at all times. There is no ambiguity. No confusion. No grey areas. It’s all black or white. I am NOT a Direct Communicator-which is why my internal mechanisms went crazy when my friend calmly but firmly trashed his lunch to the waiter. I can tell you that my natural tendency would NOT have been to do what my friend did-and I’ll talk more about the communicati......
Continue reading
2134 Hits
4 Comments

Make a Resolution That Matters!

Make a Resolution That Matters!
My pants are a little tight, right now. While I’d love to feign ignorance, I know the reason why … I enjoyed the Christmas season immensely and I may have had one or two extra cookies … a day, since Thanksgiving and now, I must face the fact that those cookies and treats have left their impact on my waistline.   So now, I’ve made a New Year’s resolution to lose five pounds or so through eating healthier and beginning an exercise program. (BTW: I am drinking a veggie/fruit smoothie as I write this!) My guess is that you have your own resolutions too, right? In addition to your current resolutions, I’d like to propose that you and I go on a journey together throughout 2016.  A journey that will positively impact every part of your life, if you choose to walk this path with me. It’s a journey to improve the quality of the relationships in our life in 2016.   When you think about it, our lives revolve around people! It’s supposed to! We were made to be in relationships and connected with other people. The scriptures of three major religions state, “It’s not good for man to be alone.” Walk past the self-help section in the bookstore, and you’ll find endless titles devoted to relationships, communication and helping people connect with others. The magazine rack at your local grocery store is brimming with articles on how to snag the guy of your dreams, how to keep the love alive, the best techniques for amazing … (whoops, sorry, this is a family blog!)-well, you g......
Continue reading
868 Hits
0 Comments

Have You Ever Had a "Miss Pageant" #AnswerFail Moment?

Have You Ever Had a "Miss Pageant" #AnswerFail Moment?
  Question: “If you could live forever, would you, and why?” Answer: “I would not live forever, because we should not live forever; because if we were supposed to love forever, then we could live forever, but we cannot live forever, which is why I would not live forever.”  -A 1994 Miss USA Pageant Contestant    Isn’t it funny that in this age of being able to communicate to someone halfway around the world that we still find it hard to communicate effectively with the people who are halfway around the office?    The multifamily industry is a people-driven business isn’t it? I mean, even if you wanted to get away from the people, you couldn’t . . . because they will find you!    In our people-driven work environments, how many times have you heard a co-worker sound like the Miss USA contestant above? How many times have you sounded like the Miss USA contestant? I know I have ... many times!    The truth is, communicating is easy. Communicating effectively is not. In other words, you can say anything you want and feel like you’re “communicating” right? But are the people you’re communicating to really understanding what you are trying to say?    When the answer is “no,” my experience has shown that it is often directly tied to the fact that we are all different, so we speak many different communication “languages" and we expect everyone else to understand and speak our own language.    Let me give you an example:   Co......
Continue reading
1652 Hits
2 Comments