Enter your email address for weekly access to top multifamily blogs!

Multifamily Blogs

This is some blog description about this site

Plumbing Basics for Landlords: Tenant Problems and Prevention

Plumbing Basics for Landlords: Tenant Problems and Prevention
The best-laid plumbing of mice and men can still encounter catastrophic failure… or something like that. Proper piping maintenance is not simply about keeping the heat above fifty-five degrees in the winter (although you should). In fact, there are a number of ways you can treat your pipes and drains and you can train your tenants to treat your pipes and drains that will go a long way in ensuring your plumbing infrastructure remains in excellent condition. But before we jump into prevention, let’s first talk handling problems when they do go awry.   Things to Consider When Managing Your Tenants’ Plumbing Problems  Here are a few items to consider from a plumbing and procedures standpoint with your tenants:  Who Handles Plumbing Problems — You or Your Tenants?  At some point, you may need to invest in repairs or upgrades for your units, and that may be something of an unavoidable reality, depending on how old your properties are, the shape they were in when you bought them, and how long you plan on managing them. Ultimately, major repairs and other plumbing services will be your responsibility as you are the property owner or manager. Nevertheless, your tenants do not have license to mistreat the property or hasten the need for repairs and upgrades by misusing the plumbing, so you want to articulate in your lease agreement that your tenants will pay additional charges to cover the costs of repairs for any inappropriate behaviors that cause clogs, backups, buildups, and other plumbing problems. Certainly, landlords and tenants have battled in court over who is to blame for plumbing problems and the need for repairs, so you want to minimize any grey areas that open up an opportunity for debate by hammering out the details of what is and is not allowed and who is responsible for what in an air-tight agreeme......
Continue reading
469 Hits
0 Comments

$43.5 Million NIBCO PEX Class Action Settlement Announced

$43.5 Million NIBCO PEX Class Action Settlement Announced

It appears as though allegedly defective plumbing products have hit the market again. On October 26th, 2018, the NIBCO PEX Settlement Administrator and Plaintiffs’ law firms announced a class action settlement involving allegedly defective PEX tubing, fittings, and clamps. Per the settlement website: “You may be entitled to benefits from a class action settlement if: (a) you have owned or occupied at any time since January 1, 2005, a residential or commercial structure in the United States that contains or contained NIBCO’s Pex Tubing, Fittings or Clamps and have unreimbursed costs or damages resulting from water leaking from one of these products, or (b) you have repaired or paid to repair damage resulting from water leaking from one of these products in one of these structures.”

This is yet another setback for product manufacturers and represents a continuing set of challenges for the industry. Back in the late 90’s, certain PEX piping systems used yellow brass fittings which, under certain circumstances, dezincified and failed prematurely resulting in a series of class action lawsuits and settlements. Before that, in 1995, a one-billion-dollar class action settlement resulted in tens of thousands of homes being repiped but left tens of thousands more unprotected after they failed to replace their pipes during the qualifying settlement period.

For more information on the latest NIBCO settlement, please visit: http://www.pexsystemsettlement.com

Continue reading
964 Hits
0 Comments

Is Your Property’s Reputation Being Flushed Down The Drain?

Is Your Property’s Reputation Being Flushed Down The Drain?
In the age of ‘everything online, all the time’, bad news spreads quickly; and residents are leveraging various online channels (BBB, Yelp, Google Reviews, Facebook, ApartmentRatings.com, and others) to communicate their displeasure and frustration with property issues – particularly when it comes to plumbing. Prospective tenants are utilizing these channels to gain insight into how property management responds to requests and handles problems, before they decide where they want to live. Repeated negative posts and reviews tarnish a property’s reputation. Sometimes all it takes is one negative review to impact your occupancy rate and for prospective tenants to look elsewhere. To become the property of choice for new tenants, as well as to increase or maintain your current tenant retention rate, properties must now address and solve problems before they tarnish their reputation.  This includes taking proactive steps to maintain functional and problem free plumbing systems, such as using a seasonal checklist for properly maintaining your pipes. In addition, ensure your property management staff is proactive in responding to any and all online feedback by providing timely responses and direct contact information for residents to reach out with their concerns. Not only will tenants be pleased with your property’s dedication to resolving their issues, but potential residents will see the diligence & commitment of staff to providing top-notch customer service. Don’t let negative reviews tarnish your property’s potential. By providing a comfortable and properly functioning property for your residents while maintaining a proactive and professional customer-service model, you’ll be well on your way to kee......
Continue reading
1651 Hits
0 Comments

Top Five Signs You May Need A Repipe

Top Five Signs You May Need A Repipe
Top Five Signs You May Need A Repipe  The first step in making any diagnosis is identifying and understanding the symptoms. Symptoms can be subtle or obvious and it’s important, especially when it comes to piping systems, to catch any signs of a potential problem before it becomes catastrophic. To help you identify whether or not it might be time to consider a repipe, here are the top five signs to watch for:   1.  Low or unbalanced water pressure This is usually a sign of severely corroded metallic pipes. When corrosion builds up on the interior of the pipe, water output is greatly reduced to sinks, showers and more. 2.  Scalding Showers or Extreme Temperature Fluctuations Hot water lines often deteriorate faster than cold water lines. When these lines begin to deteriorate, corrosion debris gets trapped and lodged within the anti-scalding devices built into sinks and tubs/shower valves – preventing these devices from working as designed. 3.  Discolored Water Water that has a brown or red tint is a sign of corroded pipes.  When corroded metal flakes off the interior of the pipe it causes water to be discolored. 4.  Recurring leaks When pipes begin to fail, they leak.  However, many property owners mistake minor leaks as par for the course when it comes to plumbing.  Although that can be the case in some instances, most often, if your building is more than 20 years old, minor leaks are the number one indicator of an entire piping network that is on ......
Continue reading
1876 Hits
0 Comments

Repiping For Resident Retention

Repiping For Resident Retention
Proactive Planning For Worry Free Plumbing & Resident Satisfaction In our last blog post, we recommended that the New Year serves as a good reminder to assess and inspect your piping systems to ensure they are in proper working condition and not showing any dangerous signs of aging. Taking proactive steps to maintain a functional and leak free plumbing system is one of the key elements of providing a comfortable home and keeping your residents happy. In the age of ‘everything online all the time’, bad news spreads quickly and residents are leveraging various online channels (BBB, Yelp, Google Reviews, Facebook, ApartmentRatings, and others) to communicate their displeasure and frustration.  Every property has residents looking for opportunities to criticize their community, and there is no better reason to criticize than having a plumbing leak that does a lot of damage. If your community is having or has had its fair share of leaks, it is critical to remedy the situation quickly and decisively to avoid this resident criticism.  If leaks are not immediately addressed, residents feel as though the property does not care about their living conditions, personal belongings, safety or well-being.   From a resident’s perspective, a leak, no matter how small, is a real emergency, so it’s critical that your property has effective and clear communication protocols in place to keep residents informed on the steps being taken to remedy the problem. Properties that have repeated leaks are often faced with considerable resident dissatisfaction, lowered resident retention and increased costs (......
Continue reading
1509 Hits
0 Comments

How to Prevent the Most Common Apartment Plumbing Issues

How to Prevent the Most Common Apartment Plumbing Issues
When you own or manage a multifamily housing complex, one simple backed up sink can cause problems for many residents. Knowing how to prevent common plumbing problems is essential to keeping your residents comfortable and your building protected. Common Issues for Apartment Buildings  What type of plumbing issues do apartment buildings face? The truth is, apartment buildings can face the same issues any residential building faces, from backed up toilets to plugged up drains. The difference is that some problems can create issues for more than just the resident who caused them. Consider a plugged kitchen sink, which is quite common. When one unit's sink gets backed up, it can cause multiple sinks along the line to back up. If the backup is too large, the lower unit may even end up flooding. This is a serious problem that needs to be addressed. Dirty water can be another problem in multi-family buildings, particularly in older buildings in urban communities. Often the water pipe corrosion in old water and sewage lines that have begun to break down are the cause of this problem. If your building is older, be sure to inspect the quality of the water regularly for signs of a problem. Finally, apartment owners can experience problems when the main water or sewer line breaks. These leaks are often hidden away from plain sight, so it's difficult to notice them until a serious problem occurs, such as a sewage backup in a unit. One indication that you may have a......
Tags:
Continue reading
20894 Hits
9 Comments