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“Baby It’s Cold Outside…” No Seriously, My Utilities Aren’t Working

“Baby It’s Cold Outside…” No Seriously, My Utilities Aren’t Working
Winter is here, and with winter comes an array of holiday, seasonal cheer. Housewarming music fills the radio, along with every decoration imaginable. With all the hot cocoa, pine cone wreaths, and sparkly trees, comes an expectation for comfortable living. I mean “comfortable living” in the sense that your heater works on your day off, because there is no better way to ruin holiday cheer than by anchoring yourself to a single spot on the couch with a mountain of blankets so high there are people forming a line to see what the view is like from the top. Addressing common utility issues that accompany cold weather now, rather than waiting until you're getting emergency maintenance calls at 2 a.m., ensures that your site staff gets to enjoy the holidays. Inform the Residents We all lived through the magic that was Frozen over the last year, but in order to avoid a similar experience for your residents, helping them understand some basic preventative maintenance can go a long way. While sub-freezing temperatures can lead to an increased risk of burst pipes, according to the Weather Channel1, 20 degrees is the magic number where the likelihood dramatically increases. But unlike Anna and the rest of Arendelle, you can teach your residents some tricks to help combat the freezing temperatures. Turning faucets on to a slow drip can help prevent pipes from freezing, and keeping thermostats at temperatures above 60 degrees, even when residents leave town, can help prevent frozen pipes as well. In add......
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The Bad Cop is in the Details

The Bad Cop is in the Details
It’s one of the oldest plays in the book: Two imposing figures walk into the room. The first one looks stern and completely void of compassion. The second one looks equally serious, but there is also a look of humanity and understanding. The suspect sits in the sterile room, hands cuffed on the cold metal table as the first cop jumps into action. The goal is simple: Focus on the facts and elucidate every possible, painful recourse. There is no sympathy here— only cold, callused consequences. The second figure steps in at the exact right time and empathetically says “I can help you out of this; I just need you to cooperate.” After some back-and-forth, the suspect eventually concedes. The “Good Cop/Bad Cop play” wins again! Imagine how effective this scenario would be when dealing with a late payment! Bad Cop: Your rent is going to be late again!? This is unacceptable! Do you know what would happen to the world if everyone was late on rent for X months in a row?! I’ll tell you what would happen, the world would EXPLODE! Do you want the world to explode? How could you be so inconsiderate!?! It’s eviction time!! You (Good Cop): Calm down Bad Cop. I know that rent should always be paid on time, but this is a great resident who was going through some difficult circumstances. Resident, I know that you signed an agreement that says you can be evicted if your payment is X days late or late for X months in a row. I know you've almost reached that point and ......
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