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Resources to Take Your People Skills to the Next Level

Resources to Take Your People Skills to the Next Level
Multifamily housing really IS a people business. Sure multifamily pros spend their days talking about floor plans, rents, notice to vacates, rent per square foot, ROI, capital expenses and more; but ultimately this business comes down to people. Think of all of the people you interact with in a work day: Residents Your supervisors Vendors Prospects Employees Owners Partners Co-workers This list doesn't even include your spouse, partner, significant other, extended family, children, and friends! I started my speaking company in 2011 based on the idea that "Winning with people truly is the heart of success" and after eight years, speaking nationally and working with amazing companies everywhere, I'm even more convinced that this is true! While I'm normally the one giving the people skills advise, today I am sharing with you the resources that have helped me-in the hope that they will help YOU! Selected Key Resources Daring Greatly by Brene Brown: Having great people skills begins with you understanding you! This book will help you do just that. Her work on vulnerability and authenticity is ground-breaking and has been life-changing for me.  The Power of Understanding People by Dave Mitchell: Dave Mitchell is one of my favorite speakers! I first saw him speak in Denver and became an instant fan. As I started and developed my own speaking company he has been a trusted resource and supporter of mine, which I truly appreciate. In this book Dave will help you understand the main personality styles, in a way that is......
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5 Useful Property Management Maintenance Resources

I've been browsing the web and researching property management for awhile now, but I've just started actively collecting and storing resources that I find useful. Some I put to use in my day job, others I plan to utilize one day when I'm out on my own. Today I wanted to share 5 property management maintenance resources that I think are worth checking out. 1. Preventative Maintenance Checklist This form is approved by the California Apartment Association, but I found it on a website of a property management company. It's really detailed and used by maintenance professionals. http://pleasantonpropertymanagement.com/wp-content/uploads/2010/10/Preventive-Maintenance-Checklist.pdf 2. Owner Maintenance Checklist Here is a maintenance checklist for property owners. http://quailpropertymanagement.com/owner-maintenance-checklist/ 3. Quickbooks Compatible Software I thought this was really neat for Intuit to put together. It's a list of software products for the property management industry that are compatible with Quickbooks. The PropertyWare software that's listed seems to have a lot of features related to maintenance, including work order management. http://marketplace.intuit.com/v2/f-property-management/software-solutions.aspx 4. Example of Property Management Maintenance On-Call Rotation Created by a call center, this resource gives a sample maintenance on-call schedule, complete with rotation and dispatch procedures. Pretty useful if you have more than one maintenance person and are putting a rotation together. http://www.continentalmessage.com/kb/industry/property-management/sample-property-management-maintenance-on-call-rotation 5. Blog Post: "Property Managers, Have a Backup Maintenance Plan" Recent post on Zillow stressing the importance of having a plan to get repairs made quickly in order to keep tenants happy. Two heating companies, two roofing companies, etc. You get the idea! http://www.zillow.com/blog/pro/2012-10-19/property-managers-have-a-backup-maintenance-plan-2/ Any other maintenance r......
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