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Are you a bully? And don't even know it?


Bullying in the workplace happens more often than you think. Bullying can be subtly masked, but still be as damaging as more obvious examples.

During this very candid, personal talk you will learn to how to spot some of the behaviors & common techniques of a workplace bully.

If you are wondering if your behavior is bullying, ask yourself how would others view what’s happening. If most people would see a specific behavior as unreasonable, it's time to change that behavior.

 

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5 ways to build your dream team.

It is as common to find a dysfunctional team as it is a functional team in a company. Which do you have?

Everyone always says "hire the smartest people", but there is more to building a highly effective team than hiring the smartest people. 

There is a recipe to building teams.  This LIVE gives you 5 ways to build your dream team.

Developing an organizational structure and 'dream team' is the foundation for success is a knack of mine.

Need a little innovation and people-centric solutions?  

 

 

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Thermometer and Thermostat: Creating a Culture of Success-Part Four

Thermometer and Thermostat: Creating a Culture of Success-Part Four
My wife does this amazing thing with our daughter which she calls "Taking the garbage out." During this time my wife simply asks my daughter if there is anything she wants to talk about, fess up to, ask for help or guidance on, or if there is anything she needs. My wife learns a lot about what is going on in the internal world with our daughter and this creates connection between the two of them. We've used this same principle during our weekly family meetings. All of us have an opportunity to share good things we've noticed in each other, to ask for forgiveness for something we said or did, or to voice a grievance about one another. This mechanism allows us to check the temperature of our family, and also serves as a guide for what we might need to be aware of and focus on, and what we need to keep doing.  Check their Temperature! Have you thought about that your people need their temperature checked as well? They do! As a leader it is imperative that you know the temperature of your people and of the team. Knowing the temperature of your people allow you to know what is going well (so you can keep doing those things!) and what isn't going well, so that you can address the issues before they get out of control. How can you check their temperature? The best way is to find time to connect consistently with the people on your......
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Why you should secure every lease as a team

Why you should secure every lease as a team
As a leasing agent there are a lot of things to consider when trying to close a deal. Many leasing agents think of the transaction between a leasing agent and a prospect as a challenge that only they can handle 1 on 1. That could not be further from the truth! When trying to convert a prospect into a resident, a leasing agent should use his or her entire team at their disposal. From their office staff, to the maintenance personnel; teamwork is required and the very best leasing agents realize this. Introduce your prospects to the maintenance staff You want your prospects to have piece of mind. Introducing them to the maintenance staff will allow them to know that when they move in, if anything goes wrong in their apartment home, that they will have someone familiar and reliable that they can call on to fix their issues right away. Additionally, introducing your maintenance staff to your future residents before they execute their lease agreement, gives your prospects a sense of relief and community that they will surely think about if any doubts or worries cross their minds about the apartment. Keep in mind that maintenance satisfaction plays a major roll in your communities occupancy rates. Communities with outstanding maintenance teams usually maintain their current residents longer than those communities with poor maintenance teams. Introduce your prospects to the property manager Find the time to introduce your prospects to both the assistant manager and the property manager. This is a great......
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The “Eyes” in Team: Tips for Increasing Collaboration Between the Leasing and Maintenance Teams

The saying goes that there is no “I” in team, and this is true. Putting me, myself, and I first is the very antithesis of teamwork. When collaboration goes awry at multifamily communities, however, the problem typically is NOT that employees are looking out for number one. Instead, a look at many communities will reveal associates working hard to create homes for residents. When inefficiency and friction occur, it is more frequently due to a split into two competing groups. If the leasing and maintenance teams operate as “us vs. them” rather than as parts of a cohesive whole, everyone suffers. If a leasing vs. maintenance dichotomy is dragging you down, adding “eyes” to the team can help promote a whole-community approach to collaboration. 1. See things from a different perspective. It’s easy to get bogged down in the daily grind. Imagine: a Leasing Consultant is in the midst of a hectic, stressful day when the phone rings. An irritated resident is on the other line. “My hot water doesn’t work!” she says.  The Leasing Consultant could respond, “I’m so sorry to hear that. I’ll have our Maintenance Supervisor go over right away.” This response momentarily appeases the resident and lets the Leasing Consultant get back to work. Purely from her perspective, all is well. After all, she’s not in maintenance. What else could she have done?  She could have started by considering the Maintenance Supervisor’s position. By not asking any follow-up questions, he has no idea what he might be walking into. Does the resident......
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5 Ways to Build Employee Morale in Your Community

5 Ways to Build Employee Morale in Your Community
People want to work in a place where they feel happy and appreciated. It’s as simple as that. And keeping your staff happy has benefits for you, too. Recent research from the University of Warwick found that happy employees are more productive than those who aren’t. And happiness has also been linked to employee retention. Do your employees seem to have a case of the blahs lately? Here are 5 low or no cost ideas to encourage teamwork, increase motivation and build positive employee morale in your apartment community. Celebrate milestones. Once a month, celebrate the folks in your office who are having birthdays, work anniversaries, weddings or other important milestones. It can be as simple as sending out an email to your team with a list of these staff members and their milestones, or perhaps bringing in a special treat on the designated date each month. Recognize good performance. Performance reviews aren't the only time you should acknowledge the great work your employees are doing throughout the year. If an employee goes above and beyond, thank them in person immediately or give them kudos during the next staff meeting. Form a sports team. Many cities have recreational leagues where you can sign up a team to play a variety of different sports including volleyball, soccer and softball. Form a team in your office and sign up! Or, keep it more casual by challenging the staff at another one of your portfolio’s communities to an evening game of kickball or soccer at a local park. Schedule a vol......
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Rethink the Basics: Reignite the Passion

I’ve always thought that every event in life prepares us for the next step in our journey. I think that is why teaching was a great playpen in which to learn how to motivate, connect and enrich others’ lives. But maybe, just maybe, the best age group to teach is kindergarten. There, in that classroom, is where the teacher often becomes the student as these marvelous five and six-year olds school many masters along the way. I would almost recommend every leasing consultant be required to “student teach” at least for one semester. For in these classrooms filled with inquisitive little minds, we are taught. Taught the lessons, when learned and assimilated into the multifamily community, lead to great discoveries. What did I learn from students? So many things. Take your pick. Once, I had a little kindergarten girl who had a habit of pouting whenever she didn’t get her way. One day, I called her over so I could quietly talk to her. I told her that when I was a little girl and my dad saw me and my brothers pouting and our lower lips were sticking out, he would say, “A little bird is going to come along and poop on your lip.” The wide-eye look she shot told me she completely got the message. From that moment on, all I had to say when I saw her pouting was “Bird” and she would stop. Multifamily Lesson: Sometimes we all need Code Words to stop unwanted behavior. For example, “Smile” ......
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