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How Being Grateful Can Improve Your Business

How Being Grateful Can Improve Your Business
Oprah Winfrey once said, “Be thankful for what you have; you’ll end up having more. If you concentrate on what you don’t have, you will never, ever have enough.” There’s a lot of truth to the statement, especially in the case of the landlord-tenant relationship. If you are able to convey gratitude to and for the tenants you currently have, you run a great risk of increasing their loyalty, as well as attracting other loyal tenants. On the flip side, neglecting to do so has a tendency to produce the opposite effect. This is your business and they are your customers. Without them, your business would not thrive and your livelihood would suffer. Thank them for their continued loyalty, trust, partnership, and referrals with these simple ideas: Thank you card: Sometimes, it’s the simplest things that count. A hand-written and delivered card that tells tenants how grateful you are for their choice will show you care. Party: Throw a little shindig and tell tenants that it’s your way of thanking them. Host it in a common area and provide hors d’oeuvres and cocktails with activities or entertainment. You’ll achieve two goals: promoting sense of community and giving thanks. Discounts: Of course, everyone speaks the language of money. Even the smallest discounts or credits have a tendency to go a long way, and have even been noted as the #1 factor credited with swaying a tenant toward a property (to stay or leave). Consider a coupon for 10% of one month’s rent, or be real genero......
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How to Avoid Conflict with Tenants

How to Avoid Conflict with Tenants
From making repairs to making payments, there are a number of conflict sources in the tenant-landlord relationship. It can be a mutually beneficial and even wonderful thing when all is right, but when it no longer is, the relationship can take a hit. Conflict avoidance is the best approach, and we’ve put together the following five actions that any property management can employ. Communicate—The best way to avoid conflict is to be clear, thorough, and consistent in all communications from the very beginning. This means having a lease that is well defined, ongoing conversations and reminders with tenants about their responsibilities, and ease of access to digital or print versions of property policies and guidelines. You also want to keep in mind that it’s always best to deal with any issues in writing – either via email or print – so there is a written record for everyone. Listen actively—It’s easy to only halfway listen to someone who has a differing view from your own (or not at all). But, it’s imperative to not only listen, but do so actively. Listen not only for words, but for what’s behind the words, including body language. Repeat back what is said to you so the other person can confirm understanding. This not only demonstrates caring and sensitivity (important to most), but may help you see things in a different way as well. Be open—Every interaction needs to be approached with an open, teachable spirit. You may feel very abused or taken advantage of when it comes to ten......
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