Enter your email address for weekly access to top multifamily blogs!

Multifamily Blogs

This is some blog description about this site

Ten Ways to Make People Feel Like They Matter

What can you do to show you appreciate someone, your residents, your family, your friends, or the person on the street you just passed?  As we learn and use the wonderful features of technology and social media, we tend to not interrelate like we once did.  We have all emailed the person in the next cubicle or office, and texted someone when we could have called them. What three things can you do on a daily basis that makes a difference in how people connect and react to you?

Everyone has three things they can do to let others know they matter.  I recently sent an email about this to my fellow teams. Incidentally, I received more replies than normal and I would like to share some of the unedited feedback.

  1. Smile and compliment them.
  2. Make them feel welcome; tell them they have been approved for their new home.
  3. Ask them “How can we help”?
  4. Tell them you appreciate them, maybe bring them a coffee and tell them one nice thing! Or just give them a big hug.
  5.  Listen, people want to be heard and know that what they have to say matters, and it shows you value them, as well as what they have to say.
  6.  Speak directly to them, look in their eyes, and be attentive.
  7.  Use their name when you talk to them, it makes them feel important and gets their  attention.
  8.  A simple acknowledgement, “Great Job”.
  9.  To a stranger driving and trying to get in your lane, “Just wave and let them in”.
  10.  Stand up and greet them when someone walks into your office. Tell them how special they are every time you see them. 

This is timeless and relevant in this exciting and incredibly busy life we share.  Our lives are increasingly demanding, and the technology creates more texting, emailing, posting, tweeting, and less opportunities for those random meetings.

What Three Things

 We all need warm handshakes, bright clear eyes looking back at you during conversation, and big smiles showing your agreement and amusement of the situation.  We are humans, we all need to know we matter, and we need to better communicate that you matter too.  My favorite things are smiling (of course), looking someone in the eye, and asking how I can help? How will you show people in your life that they matter?  What Three Things?

Rate this blog entry:
1
 
This comment was minimized by the moderator on the site

Great read Alison! Funny how easy these steps are, but often forgotten :)I think in todays technology driven society, these kind and personal acts of appreciation carry even more weight. Thanks for reminding us!

  Laura A Bruyere
This comment was minimized by the moderator on the site

Thank you Laura for your comment, kind and personal appreciation breeds so much more productivity in everyone. I like to always keep it positive. Thanks again.

  Alison Voyvodich
This comment was minimized by the moderator on the site

Hi Alison! Wow! You hit the nail on the head! We are becoming more automated and less personal all of the time! Reach out and touch someone because we ARE human! You are right - be proactive and make someone feel important and special! You are...

Hi Alison! Wow! You hit the nail on the head! We are becoming more automated and less personal all of the time! Reach out and touch someone because we ARE human! You are right - be proactive and make someone feel important and special! You are truly the eternal optimist!!!!! LOVE that about you! Great article!

Read More
  Denise Sipe

Comment Below

  1. Posting comment as a guest. Sign up or login to your account.
Attachments (0 / 3)
Share Your Location
Managing an apartment community is rarely straightforward, but your job can get a lot more complicated during the holiday season with changing weather, increased deliveries, and overnight guests. This blog will cover a list of the top five winter property management tips to help you make sure your staff and residents have the best experience possible this holiday season. And don't forget to download the free resident holiday email template!    1. Send a holiday newsletter to residents ...
Major League Baseball players make millions per year.  But for those in the minors, at least relative to their big league counterparts, they essentially get scraps, earning only between $12,000 and $16,800 per season.  This week, MLB announced a change that could possibly impact multifamily housing providers! MLB owners have now agreed to provide housing for nearly all minor league players, with the only exceptions being those that already have major league contracts or those that make...
Your call-to-action (CTA) buttons are arguably one of the most important parts of your website, so they need to be eye-catching. It's something most marketers (including myself) take the time to craft because the end goal has to do with wanting a prospect to take action...right? Well, I noticed something the other day... Given I'm a current resident (and marketer, if that wasn't implied yet), my lease is up in a few months. So, I've been doing what millennials do best, and I turned to Google for...