In our second annual Tech Adoption Report, we see a complex picture emerge for technology categories within multifamily, with several categories gaining steam in 2025, while other previously hyped tech seeming to cool off.

Special thanks to Appfolio and Snappt for supporting this research.

Each of the following showed strong implementation improvements relative to 2024:

• ID Verification (Implemented 76%)
• Credit Reporting (Implemented 64%)
• EV Charging (Implemented 36%)

• Smart Property Technology (Implemented 41%)
• Managed Wifi (Implemented 76%)
• Budgeting and Forecast (Implemented 76%)
• Employee Survey (Implemented 51%)
• Performance Management System (Implemented 46%)

The data from the Tech Adoption Research Report also gives us a glimpse into the future. Several technologies are poised for big increases in adoption later this year and next, as the following categories appeared on a large number of respondents' future roadmap for a large number of respondents:

• Resident Rewards (Roadmapped 17%)
• Inventory Management (Roadmapped 24%)
• Security Deposit Alternatives (Roadmapped 12%)
• Smart Property Technology (Roadmapped 14%)
• Policy Management System (Roadmapped 10%)
• Self-Guided Tours (Roadmapped 16%)

Self-Guided Tours represent a strange divergence, as 16% of respondents indicated it is on their future roadmap; however, 30% responded that they had decided not to implement. Interestingly, 2024 data pointed to a breakout in last year's report, and while year-over-year analysis is a bit difficult given the makeup of responders, the increase of those who have decided not to implement is surprising.

• Short Term Rentals

• Resident Wellness and Fitness
• Parking Management

In 2024, we remarked at the surprisingly low adoption of parking management solutions given the continuing headache parking continues to be, especially considering that minimum parking legal mandates have declined over the past several years in many metros. Conversely, the rise in ride sharing app use continued to increase, and coupled with the high cost of new and used cars, it is possible that those factors are providing a counterbalance to parking demand on-site.

Of course, technologies are constantly being reevaluated, so a decision to not implement in 2025 may switch to a plan for implementation in 2026.

One last category that has received a substantial amount of attention over the past few years is revenue management, and data echoes the market sentiment that the technology category is at least temporarily stalled to some degree, with minimal respondents indicating they are piloting the technology, and 23% choosing to not implement, relative to 20% in 2024.

Which of these was most surprising? What were your biggest takeaways from the research report? 

Download the research report 2025 Tech Adoption Report