Enter your email address for weekly access to top multifamily blogs!

All Things Property Management

All Things Property Management is a one-stop destination for folks interested in learning more about managing real estate. Broken down into a variety of targeted columns, the information that you are looking for is easily accessible — from investing tips and best practices in The Intelligent Investor to the real-life dilemmas of property managers in Stories from the Front Lines. We’ve brought on contributing writers from across the country to share their respective expertise with you, whether you’re a landlord, a professional property manager, or an association board member. Your feedback, participation, and comments will help us deliver the information you need most.

What Star Trek: Deep Space Nine Can Teach Us About Property Management

By Steve Boudreault, Buildium, Boston, MA

It’s about time that Buildium’s top wordsmith started writing blogs for All Things Property Management. So here I am and here we go!

I’m going to use my first ATPM blog to connect property management to my number-one passion: Star Trek. Specifically, Star Trek: Deep Space Nine (DS9).

Deep Space Nine focused on the space station of the same name, in orbit around a planet called Bajor. Originally an outpost of the evil Cardassians, it was built using Bajoran slave labor during The Occupation, which lasted nearly 50 years. When the Bajorans finally ousted the Cardassians, Starfleet sent officers to take over administration of the station, and try to help Bajor and the Bajorans get back on their feet.

The wrinkle comes in with the discovery of a stable wormhole that connects the area of space right around Bajor to the distant and completely unexplored Gamma Quadrant. Now instead of being at the end of a quiet cul-de-sac in space, Deep Space Nine is at the crossroads of a major interstellar highway. That’s progress for you.

So what connections does Deep Space Nine herself have to property management? I’m glad you asked:

  • Responsibility. The station was built by Bajorans for the Cardassians but is administrated by Starfleet. So one of the first questions was this: Whose responsibility is it to clean up and repair the station, which the Cardassians were so kind to trash before they left? Is it the owner’s responsibility or the manager’s? Well, since this is science fiction (heavy on the fiction) the responsibility is shared. (Good luck getting that to work in real life.)
  • Ownership. At one point later in the series, the Cardassians returned and reclaimed the station. Sure, they’re evil, but the station did belong to them. Should they have a claim to it? It’s in orbit around Bajor, so does that make it Bajoran property? Back here on Earth, when a property changes hands from one owner to another, it can be confusing and frustrating for property managers when they’re not sure to whom they’re answering.
  • Tenancy. Deep Space Nine houses the staff who work there, but it also houses the merchants who operate businesses on the Promenade, visitors, dignitaries, allies, and pretty much anyone who’s passing through. And despite the kinder, gentler nature of Star Trek, not all races get along and things sometimes get heated. Similarly, property managers can face the challenges inherent in renting to people of different cultures, backgrounds, and beliefs.

Though fictional, DS9 dealt with many of the same issues that today’s property managers deal with. And though the writers were probably blissfully unaware, they taught us a thing or two about cooperation and compromise when it comes to running a property. Hopefully we can all take something away from it.

But only if we all watch it.

Rate this blog entry:

People in this conversation

Leave your comments

  • Great blog post, Steve! I'm a huge Trekkie myself, especially when it comes to DS9 (there's a Captain Sisko action figure staring at me from my desk as I speak), but I don't think I would ever have imagined a correlation between DS9 and property management. Good stuff...keep 'em coming.

    Barry Rice
    Marketing Assistant

  • Steve Boudreault

    Thanks, Barry! I've always felt like DS9 was the forgotten Star Trek series, so any chance I have to shine a light on it, I'm more than happy to. Pleased to meet a fellow Niner!

The Americans with Disabilities Act, commonly known as “ADA” is a federal civil-rights law protecting the rights of people with disabilities. The ADA places guidelines for access to: Employment State and local government programs, services and buildings Access to places of public accommodation such as businesses, transportation, and non-profit service providers Telecommunications George Bush signs the Americans with Disabilities Act of 1990; standing left to right Reverend Harold Wilkie, Sandr...
Developing a brand identity through popular social media websites such as Instagram and Facebook is one of the most important marketing strategies property management firms can implement to attract and engage with their target audience and advertise their multifamily properties. Instagram, the mobile online photo-sharing, video-sharing, and social networking app, has recently surpassed Facebook as the top marketing platform for businesses. Instagrammers are also the social networkers most likel...
You can’t always predict who will be a good tenant, but past behavior often indicates future behavior. Whether you’re a landlord, a property manager, or a real estate agent, you should be doing everything in your power to protect yourself from the hassle of dealing with bad tenants and bringing unwanted tenants into your community as they can be can be both time-consuming and financially destructive. Tenant screening can be handled in a few different ways, and one screening process is not a...